[Resolved] Error in the payment assignment

[Alex]

Good day!
Today I wanted to pay for the license renewal.
And paid for it.
However, not an extension, but the purchase of a new one.
But there is no need to purchase a new one.
Is it possible to set off the payment in the renewal of the current license and cancel the purchase of a new one?

[Stacey Usborne]

Hi there,

No problem – I just issued you a refund for the new license.

You’ll want to follow these instructions when renewing your existing key: https://docs.generatepress.com/article/renewing-license-keys/

Let me know if you have any questions,

[Alex]

Thank you for your prompt response and action.
The current license has already been renewed.
It’s a great pleasure to work with You!

[Stacey Usborne]

You’re welcome!

Thanks for supporting GP! 🙂

[Bernhard]

Hi Stacey!

Similar to me. I wanted to renew my license to lifetime today, but in a rush of Black Friday shopping mood I ordered it new. Is it still possible to cancel this purchase, so I can renew the license?

Thanks,
Bernhard

[Stacey Usborne]

Hi Bernhard,

Of course – I just issued your refund for the new license.

Here are the instructions to upgrade your license key: https://docs.generatepress.com/article/upgrading-license-keys/

Let me know if you have any questions 🙂

[Bernhard]

Thanks a lot Stacey,

Worked perfect!

[Stacey Usborne]

Awesome! 🙂

[Mirela]

Hi,

This happened to me too. 🙁
I sent you a message to move the year I paid for today to extend the existing license I bought in June.

[Stacey Usborne]

Hi there,

I just replied to your email 🙂

[Author]

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