Archived topic
Error in the payment assignment
9 replies · Started by Alex on November 25, 2020
Good day!
Today I wanted to pay for the license renewal.
And paid for it.
However, not an extension, but the purchase of a new one.
But there is no need to purchase a new one.
Is it possible to set off the payment in the renewal of the current license and cancel the purchase of a new one?
Hi there,
No problem - I just issued you a refund for the new license.
You'll want to follow these instructions when renewing your existing key: https://docs.generatepress.com/article/renewing-license-keys/
Let me know if you have any questions,
Thank you for your prompt response and action.
The current license has already been renewed.
It's a great pleasure to work with You!
You're welcome!
Thanks for supporting GP! :)
Hi Stacey!
Similar to me. I wanted to renew my license to lifetime today, but in a rush of Black Friday shopping mood I ordered it new. Is it still possible to cancel this purchase, so I can renew the license?
Thanks,
Bernhard
Hi Bernhard,
Of course - I just issued your refund for the new license.
Here are the instructions to upgrade your license key: https://docs.generatepress.com/article/upgrading-license-keys/
Let me know if you have any questions :)
Thanks a lot Stacey,
Worked perfect!
Awesome! :)
Hi,
This happened to me too. :(
I sent you a message to move the year I paid for today to extend the existing license I bought in June.
Hi there,
I just replied to your email :)
