Archived topic
Error Connection Refused When going to Media Library or Gallery View
3 replies · Started by Philip on August 22, 2020
Hello
I have trouble that happened between 12 Aug and 13 Aug and i can't find what gone wrong, i will describe what i did to make it simple, i post it here cause i need to rule out what have gone wrong during this last days.
The issue i m having is related to images and this happen when there are allot of them to display.
Before the issue manifested i did this.
1.WP update to 5.5v
2.gp premium update
3.some forum plugins updated
4.classic editor update
5. i was having issues with wpForo and their Advanced Attachments add-on for a couple of months, they gave me a code around this recent time which i added to functions php see this link.
After this the next day i try to log in and i got this error in forum, see picture, if i would go directly to log in through wp-login php the page would just refresh.
<<Image Link 1>>
Then i went directly to PHPmyadmin and did a whole database repair, and when i went to login it worked but before going to admin area a page appeared after i inserted login credentials asking me to confirm that my admin email was not changed and if is proper (did not take a screenshot) after i confirmed that the email is proper i was logged.
Then i went directly to site health and got this error.
<<Image Link 2>>
Then the ERROR CONNECTION REFUSED begin to manifest in Media Library and Gallery posts with allot of images, this happen when they load and stop suddenly causing my whole VPS server to reboot for around 30 seconds and all 4 sites i have are down.
<<Image Link 3>>
<<Image Link 4>>
I did this troubleshooting.
1. downgrading WP to before 5.5v
2. switching themes
3. disabling plugins
4. restoring database prior to error
5. testing new site with only Dynamic Watermark enabled on the same VPS server and same error happened.
And of course i found that the issue is caused by Dynamic Watermark plugin but,but,but all my plugins were working very good until 11 aug even after i moved from SG to DreamHost in may.
So i have contacted the hosting to ask if they did some changes, and they say that no they did not do any changes to the server, after longer chats by email they suggested to use SSH and troubleshoot because this is related to RAM so my site have begin suddenly to eat allot of RAM which i doubt.
I did what they recommended and this what is happening when viewing using Putty software.
<<Image Link 5>>
And did inspect element, this what show.
<<Image Link 6>>
<<Image Link 7>>
I also did a google search on this error but most of people have problem accessing the whole site.
In conclusion i have no idea what happened, this new updates, that weird code added to functions php maybe damaged something on my server or the hosting have implemented some limitations without recognizing it.
If you guys can shed some light that is highly appreciated!
P.s. i don't blame GP i just want to understand what could have gone wrong.
Thank you very much!
Hi there,
Unfortunately we've not seen this issue before so can't provide any suggestions.
If you were able to determined that Dynamic Watermark was the issue, did you check the plugin support?
Yes i tried to contact the developer but he did not reply for long time even before this issue, i know the issue is not the plugin but something on the server happened before the log in error.
As i mentioned everything was working fine with all the collection of plugins.
I suspect this is intentional problem, because the next day the login was redirecting me to confirm my admin email which is weird like it was changed and then put back how it was, anyway if no one can help here i will look further on my own.
Thank you.
No problem :)
