[Support request] Error 500 when I installed the plugin

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Home Forums Support Error 500 when I installed the plugin

Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • #1612875
    Edouard

    Hello,

    I recently create a new website. The first thing I have done is to install the theme GP and it work correctly.
    Then, I added the plugin GP premium and I got an error 500 “internal servor error”.

    As there is nothing else on the website, there’s no plug-in conflit or whatsoever. Can you help me out on that please ? How can I resolve this misconfiguration ?

    Thanks πŸ™‚ !

    #1612960
    David
    Staff
    Customer Support

    Hi there,

    when does the 500 error appear ? Is it during the install of the plugin ?

    #1612984
    Edouard

    Hello,

    Yes, when I upload the plugin it loads for 10 seconds and then the error 500 appears.

    #1612990
    David
    Staff
    Customer Support

    Can you check your Server settings provided in this article:

    https://docs.generatepress.com/article/error-codes-importing/#server-error-500

    #1613230
    Edouard

    yes I tried but it is hard when you do not have any technical background. I spent hours and did not manage to make the changes.

    By any chance, could this bug be related to the fact I do not use cPanel ? That is the first time I use NOC, maybe you have recurring problem with them ?

    thank you for your help,

    #1613278
    David
    Staff
    Customer Support

    We have not had any reported issues with that host.
    Have you checked with your host ? They should be able to help with making the correct settings.

    #1613460
    Edouard

    Yes I asked them but they have not answered me yet, since it is the weekend. I’ll probably have an answer in the following days.

    Thanks for your reply πŸ˜‰

    #1613688
    David
    Staff
    Customer Support

    You’re welcome – let us know how you get on.

    #1614825
    Edouard

    Hello,

    My host has done the setting changes for me (the one you adivce to do here : https://docs.generatepress.com/article/error-codes-importing/#server-error-500)

    Howevever, it has not change anything. Everytime I upload the premium plugin, the error 500 appear.

    Can you help me out on that please ?

    #1615507
    David
    Staff
    Customer Support

    You will need to speak with your host again, the 500 error is a very general server side error, their should be something in the error logs that provides more information on what the cause is.

    #1616230
    Edouard

    My hosting has helped me out on that and it works now.
    Perfect !

    Thanks for your kind help πŸ™‚

    #1616638
    David
    Staff
    Customer Support

    Glad to hear that!

Viewing 12 posts - 1 through 12 (of 12 total)
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