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Hello,
I recently create a new website. The first thing I have done is to install the theme GP and it work correctly.
Then, I added the plugin GP premium and I got an error 500 “internal servor error”.As there is nothing else on the website, there’s no plug-in conflit or whatsoever. Can you help me out on that please ? How can I resolve this misconfiguration ?
Thanks 🙂 !
Customer Support
Hi there,
when does the 500 error appear ? Is it during the install of the plugin ?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/Hello,
Yes, when I upload the plugin it loads for 10 seconds and then the error 500 appears.
Can you check your Server settings provided in this article:
https://docs.generatepress.com/article/error-codes-importing/#server-error-500
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/yes I tried but it is hard when you do not have any technical background. I spent hours and did not manage to make the changes.
By any chance, could this bug be related to the fact I do not use cPanel ? That is the first time I use NOC, maybe you have recurring problem with them ?
thank you for your help,
We have not had any reported issues with that host.
Have you checked with your host ? They should be able to help with making the correct settings.Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/Yes I asked them but they have not answered me yet, since it is the weekend. I’ll probably have an answer in the following days.
Thanks for your reply 😉
You’re welcome – let us know how you get on.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/Hello,
My host has done the setting changes for me (the one you adivce to do here : https://docs.generatepress.com/article/error-codes-importing/#server-error-500)
Howevever, it has not change anything. Everytime I upload the premium plugin, the error 500 appear.
Can you help me out on that please ?
You will need to speak with your host again, the 500 error is a very general server side error, their should be something in the error logs that provides more information on what the cause is.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/My hosting has helped me out on that and it works now.
Perfect !Thanks for your kind help 🙂
Glad to hear that!
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
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