- This topic has 11 replies, 2 voices, and was last updated 1 year, 6 months ago by David.
January 10, 2021 at 3:32 am #1612875Edouard
I recently create a new website. The first thing I have done is to install the theme GP and it work correctly.
Then, I added the plugin GP premium and I got an error 500 “internal servor error”.
As there is nothing else on the website, there’s no plug-in conflit or whatsoever. Can you help me out on that please ? How can I resolve this misconfiguration ?
Thanks 🙂 !January 10, 2021 at 5:20 am #1612960DavidStaffCustomer SupportJanuary 10, 2021 at 5:47 am #1612984Edouard
Yes, when I upload the plugin it loads for 10 seconds and then the error 500 appears.January 10, 2021 at 5:55 am #1612990DavidStaffCustomer Support
Can you check your Server settings provided in this article:January 10, 2021 at 7:56 am #1613230Edouard
yes I tried but it is hard when you do not have any technical background. I spent hours and did not manage to make the changes.
By any chance, could this bug be related to the fact I do not use cPanel ? That is the first time I use NOC, maybe you have recurring problem with them ?
thank you for your help,January 10, 2021 at 8:37 am #1613278DavidStaffCustomer SupportJanuary 10, 2021 at 11:10 am #1613460Edouard
Yes I asked them but they have not answered me yet, since it is the weekend. I’ll probably have an answer in the following days.
Thanks for your reply 😉January 10, 2021 at 4:11 pm #1613688DavidStaffCustomer SupportJanuary 11, 2021 at 11:17 am #1614825Edouard
My host has done the setting changes for me (the one you adivce to do here : https://docs.generatepress.com/article/error-codes-importing/#server-error-500)
Howevever, it has not change anything. Everytime I upload the premium plugin, the error 500 appear.
Can you help me out on that please ?January 12, 2021 at 4:19 am #1615507DavidStaffCustomer Support
You will need to speak with your host again, the 500 error is a very general server side error, their should be something in the error logs that provides more information on what the cause is.January 12, 2021 at 12:15 pm #1616230Edouard
My hosting has helped me out on that and it works now.
Thanks for your kind help 🙂January 13, 2021 at 1:24 am #1616638
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