[Resolved] Error 403 Forbidden when I want to activate theme

[abdallah]

Hi
I bought your them recently, and wanted to activate it at my website , but I’m getting this message when I put the Key:
“403 Forbidden. Your server is not able to communicate with generatepress.com in order to activate your license key.”

I contacted my host, and here is the message they sent after checking lot of things in their end:

“”- Thank you for waiting , in this case I would advise you to check with generatepress.com as it seems that they are blocking us on their end, please have them check if (***an IP Address***) is blocked on their end .
– Yes also, please explain to them that your theme is failing with a CloudFare error while you do not have cloudfare enabled sir””

Can you please help me on this. Thank you 🙂

[David]

Hi there,

can you first try the method provided here:

https://docs.generatepress.com/article/403-forbidden-when-activating-license-key/

[abdallah]

Thanks for your reply.
This was the first thing I did, I tried all these options, nothing was working.

[David]

We asked our host and your IP isn’t being blocked.

Can you check again with your host?

[abdallah]

Hi
Thank you.
I asked them again, great support by the way.
they can’t find anything that caused this. Can you provide any information that can help them understand more the issue.
Thank you 🙂

[abdallah]

OK, I’m not sure why the Secondary API didn’t work yesterday, I tried many time. but today it worked. the problem is fixed.
Thank you for your help!

[David]

Glad to hear that it worked today !

[Author]

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