[Support request] Error 400 while importing from Gallery

[Asghar]

Hello,

We have been trying to install and use Generate Press premium on our dev environment for a news website. Since its a news website, the size of the website is big.

We are seeing a bug while importing the template from the gallery.

We don’t understand why the 400 error occurs since the admin-ajax is not blocked.

The action ‘generate_import_site_options_split’ returns a 400 error code(see attached image).

Best regards,

[Leo]

Hi there,

Can you follow the further debugging tip here to see if can get a better understanding of the issue?
https://docs.generatepress.com/article/error-codes-importing/#further-debugging

[Richard]

Hello, we have exactly the same problem when importing demo content. Is there already a solution found for this issue? I purchased the premium service especially for the Read demo. We also have a big news site.

[David]

Hi there,

can you make sure that you disable: all Plugin / Server caches, CDNs or any other server side optimizers such as Redis. This is the main reason for the 400 error.

[Richard]

Hi David,

It worked after disabling Siteground caching. Thanks.

Regards,
Richard

[David]

Glad to hear that

[Author]

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