[Support request] Elements permissions issue

[Jatinder]

Hi, I keep getting this message when I try to edit an element – There has been a critical error on your website. Please check your site admin email inbox for instructions.

I then put wp into recovery mode and got

There has been a critical error on your website, putting it in recovery mode. Please check the Themes and Plugins screens for more details. If you just installed or updated a theme or plugin, check the relevant page for that first.

access logs show

[Sat Aug 08 10:11:39 2020] [error] [client 5.70.15.14:0] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined function generate_get_option() in /home/sites/1a/e/e8efe66512/public_html/wp-content/plugins/gp-premium/elements/class-metabox.php:201\nStack trace:\n#0 /home/sites/1a/e/e8efe66512/public_html/wp-includes/class-wp-hook.php(287): GeneratePress_Elements_Metabox->scripts(‘post.php’)\n#1 /home/sites/1a/e/e8efe66512/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)\n#2 /home/sites/1a/e/e8efe66512/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)\n#3 /home/sites/1a/e/e8efe66512/public_html/wp-admin/admin-header.php(104): do_action(‘admin_enqueue_s…’, ‘post.php’)\n#4 /home/sites/1a/e/e8efe66512/public_html/wp-admin/edit-form-advanced.php(419): require_once(‘/home/sites/1a/…’)\n#5 /home/sites/1a/e/e8efe66512/public_html/wp-admin/post.php(206): require(‘/home/sites/1a/…’)\n#6 {main}\n

I have no idea what this means

I get the message when I try to get into elements and edit elements

the only main thing I updated was the domain name from one to another

but now I’m getting this issue above

any ideas?

thanks

[David]

Hi there,

can you try rebuilding the permalinks.
Go to Settings > Permalinks and hit Save a couple of times.

If the issue persists can you disable all plugins aside from GP Premium and try again.

Let me know.

[Jatinder]

hi, unfortunately, that didn’t work

I switched off the plugins, save the Permalinks a few times , tried a few different combinations but still same issue but says

There has been a critical error on your website. Please check your site admin email inbox for instructions.

but nothing useful on the email

Error Details
=============
An error of type E_ERROR was caused in line 201 of the file /home/sites/1a/e/e8efe66512/public_html/wp-content/plugins/gp-premium/elements/class-metabox.php. Error message: Uncaught Error: Call to undefined function generate_get_option() in /home/sites/1a/e/e8efe66512/public_html/wp-content/plugins/gp-premium/elements/class-metabox.php:201
Stack trace:
#0 /home/sites/1a/e/e8efe66512/public_html/wp-includes/class-wp-hook.php(287): GeneratePress_Elements_Metabox->scripts(‘post.php’)
#1 /home/sites/1a/e/e8efe66512/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#2 /home/sites/1a/e/e8efe66512/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#3 /home/sites/1a/e/e8efe66512/public_html/wp-admin/admin-header.php(102): do_action(‘admin_enqueue_s…’, ‘post.php’)
#4 /home/sites/1a/e/e8efe66512/public_html/wp-admin/edit-form-advanced.php(423): require_once(‘/home/sites/1a/…’)
#5 /home/sites/1a/e/e8efe66512/public_html/wp-admin/post.php(206): require(‘/home/sites/1a/…’)
#6 {main}
thrown

[Tom]

Hi there,

What version of GeneratePress (the theme) are you running?

[Author]

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