[Support request] Elements permissions issue

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  • #1392586
    Jatinder

    Hi, I keep getting this message when I try to edit an element – There has been a critical error on your website. Please check your site admin email inbox for instructions.

    I then put wp into recovery mode and got

    There has been a critical error on your website, putting it in recovery mode. Please check the Themes and Plugins screens for more details. If you just installed or updated a theme or plugin, check the relevant page for that first.

    access logs show

    [Sat Aug 08 10:11:39 2020] [error] [client 5.70.15.14:0] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined function generate_get_option() in /home/sites/1a/e/e8efe66512/public_html/wp-content/plugins/gp-premium/elements/class-metabox.php:201\nStack trace:\n#0 /home/sites/1a/e/e8efe66512/public_html/wp-includes/class-wp-hook.php(287): GeneratePress_Elements_Metabox->scripts(‘post.php’)\n#1 /home/sites/1a/e/e8efe66512/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)\n#2 /home/sites/1a/e/e8efe66512/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)\n#3 /home/sites/1a/e/e8efe66512/public_html/wp-admin/admin-header.php(104): do_action(‘admin_enqueue_s…’, ‘post.php’)\n#4 /home/sites/1a/e/e8efe66512/public_html/wp-admin/edit-form-advanced.php(419): require_once(‘/home/sites/1a/…’)\n#5 /home/sites/1a/e/e8efe66512/public_html/wp-admin/post.php(206): require(‘/home/sites/1a/…’)\n#6 {main}\n

    I have no idea what this means

    I get the message when I try to get into elements and edit elements

    the only main thing I updated was the domain name from one to another

    but now I’m getting this issue above

    any ideas?

    thanks

    #1392740
    David
    Staff
    Customer Support

    Hi there,

    can you try rebuilding the permalinks.
    Go to Settings > Permalinks and hit Save a couple of times.

    If the issue persists can you disable all plugins aside from GP Premium and try again.

    Let me know.

    #1399253
    Jatinder

    hi, unfortunately, that didn’t work

    I switched off the plugins, save the Permalinks a few times , tried a few different combinations but still same issue but says

    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    but nothing useful on the email

    Error Details
    =============
    An error of type E_ERROR was caused in line 201 of the file /home/sites/1a/e/e8efe66512/public_html/wp-content/plugins/gp-premium/elements/class-metabox.php. Error message: Uncaught Error: Call to undefined function generate_get_option() in /home/sites/1a/e/e8efe66512/public_html/wp-content/plugins/gp-premium/elements/class-metabox.php:201
    Stack trace:
    #0 /home/sites/1a/e/e8efe66512/public_html/wp-includes/class-wp-hook.php(287): GeneratePress_Elements_Metabox->scripts(‘post.php’)
    #1 /home/sites/1a/e/e8efe66512/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
    #2 /home/sites/1a/e/e8efe66512/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #3 /home/sites/1a/e/e8efe66512/public_html/wp-admin/admin-header.php(102): do_action(‘admin_enqueue_s…’, ‘post.php’)
    #4 /home/sites/1a/e/e8efe66512/public_html/wp-admin/edit-form-advanced.php(423): require_once(‘/home/sites/1a/…’)
    #5 /home/sites/1a/e/e8efe66512/public_html/wp-admin/post.php(206): require(‘/home/sites/1a/…’)
    #6 {main}
    thrown

    #1399258
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    What version of GeneratePress (the theme) are you running?

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