[Resolved] CRITICAL: Elements locations: possible bug?

Home Forums Support CRITICAL: Elements locations: possible bug?

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #1003247
    fabiosilva

    Hi,

    Since today, I’m having trouble saving GP elements locations.

    For example, I desire put some page exclusions, but when I click to save…The result is not as intended.

    Will it be related to the WP update?

    Please, because of this, I have my whole project compromised. πŸ™

    EDIT: Please, check bug demo video link on website URL.

    Tested on Chrome and Firefox (cleaned cookies). Problem keeps!

    #1003458
    Leo
    Staff
    Customer Support

    Hi there,

    I just tried pretty hard to replicate the error using the latest WordPress version but unable to do so.

    Any chance you can try disabling all plugins except GP Premium to eliminate any plugin conflicts first?

    Let me know πŸ™‚

    #1003834
    fabiosilva

    Done, but not solve directly my problem.
    However, I managed to solve only one way: create a new header element (duplicating all configurations manually on a new element) and start now, apparently, works fine.

    I’ve tried modify another element, but it seems that just happened only to this one.

    Anyway, maybe it’s important for you to investigate what might cause these little problems. πŸ™ I can help you with all the information you need.

    #1004075
    Leo
    Staff
    Customer Support

    Very strange indeed.

    Let us know if it happens again πŸ™‚

    #1080045
    fabiosilva

    Hi,

    Please,
    the possible existence of a bug here (GP locations):
    https://i.ibb.co/7JX3kg1/Capturar.jpg

    I CAN’T edit locations! The loader not disappear, and unique solution is create new!

    Thank you.

    #1080048
    fabiosilva

    If a add several locations, the plugin “crash’s” on save, or on load. Is very slo and, mor critical, create a temporary 502 Bad Gateway error.

    This issue has happened to me in the past. And I’m sure it’s a problem with the plugin.

    #1080066
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    How many pages/posts are on your site?

    When you say “several locations”, how many are you meaning?

    #1080070
    fabiosilva

    For example,

    If I create an element to show only in one or two specific pages, all ok! But if I choose more locations (more than 10, for example), the plugin crashes.

    #1080487
    Tom
    Lead Developer
    Lead Developer

    Does this happen if you try it on a different server? I wonder if it’s something specific to the server you’re trying it on.

    #1080932
    fabiosilva

    I use a credible shared hosting. Never had problems with this provider.
    If GP has a minimum requirements, please, feel free to describe them and I will contact my hosting provider to check this.

    About this problem, I think is a Ajax problem on load element locations. If there are too many locations, the plugin crashes and do not load.

    #1081778
    Tom
    Lead Developer
    Lead Developer

    I’m not sure what the minimum requirements here would be as the issue hasn’t been reported before. I’m trying it on my localhost without any issues. We have had an issue reported where the list won’t load, which was caused by there being hundreds of pages to list – working on a fix for that.

    It would help me debug if you were able to give it another shot on another server – that way we can narrow it down to server-related or code-related. Either way, we’ll figure out what’s going on πŸ™‚

    #1081799
    fabiosilva

    Hi, Tom.

    Thank you for your help.

    We have had an issue reported where the list won’t load, which was caused by there being hundreds of pages to list – working on a fix for that.

    So, I think You have already identified the issue. I’m glad to hear you are already working on it. πŸ™‚

    Unfortunately, I can’t test on another server. But if it helps you, I can provide login of my wordpress installation.

    #1082202
    Tom
    Lead Developer
    Lead Developer

    Login details would definitely help if possible, you can send them here: https://generatepress.com/contact

    Just be sure to mention this topic.

    Let me know πŸ™‚

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