- This topic has 4 replies, 2 voices, and was last updated 1 month ago by David.
August 27, 2020 at 7:13 am #1420397Gary
The sites are mirror images of each other, same plugins, same versions of everything – with the most recent wordpress (5.5).
On the staging site we are able to click Appearance > Elements > Add New Element and get the pop up that then allows us to choose hook before going into the editor.
On the production site, when we click Appearance > Elements > Add New Element – no pop up appears, we don’t get the chance to select hook and are taken immediately into a block editor which looks like a normal page/post editor. The links for Display Rules and Internal notes are at the bottom of the screen but they are not clickable.
I’m reluctant to start turning off plugins on the live site as we have members on there all the time – especially as the staging site has the exact same set up and we’re not getting the same issue.
Any thoughts on what the culprit might be?
Many thanks 🙂August 27, 2020 at 7:51 am #1420602DavidStaffCustomer SupportAugust 27, 2020 at 8:29 am #1420678Gary
It’s a membership site with over 700 members so the site health tool on the production site is stuck getting results from Directories and Sizes. I can’t get results from it and not sure how to fix that.August 27, 2020 at 9:29 am #1420756Gary
Thank for your help – pointing me towards looking at site health showed that there was deeper issue somewhere.
It’s now fixed and I can see the Elements editor as expected.
Not sure why we have had to do this but we’ve had to disable all the plugins on the production site, temporarily use a default htaccess file, reinstall our GP child theme and then reactivate the plugins one by one. Everything is reinstated and working as normal. We updated to WP 5.5 earlier today so not sure if that has caused some issues somewhere.
Anyway, thank you for your help 🙂August 27, 2020 at 9:52 am #1420780DavidStaffCustomer Support
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