[Support request] Elementor site activation problems

[Michaela]

Hi,
I have trouble activating any of the prebuilt sites that use Elementor as a builder (like Mentor, Digital Creative, etc.)
The import process always gets stuck during the activation of the plugins.
Any idea what the reason for this is?
Thanks!

[Leo]

Hi there,

Just to confirm, this issue doesn’t exist when you import a site without Elementor?

Let me know 🙂

[Michaela]

Correct. I did that cross-check, and everytime I try to activate a site without a page builder (I haven’t tried Beaver yet), it works fine.

[Leo]

Hmm haven’t heard this issue before.

Is this a fresh install? Can you make sure all other plugins and server/hosting cache is turned off during the importing process?

Let me know 🙂

[Michaela]

It is a fresh install. But just to make sure it’s all clean, I deleteded the GP Premium plugin and the GP theme, before reinstalling it all. Still, I have the same problem: I can’t use prebuilt sites that use the Elementor builder (Beaver works I found out; and of course all the sites without any of these two builders).
How do I turn off the server/hosting cache?
Any idea what else I could try out?

[Elvin]

Hi Michaela,

How do I turn off the server/hosting cache?
Any idea what else I could try out?

You can ask the hosting provider for any settings or toggle related to this.

For things to try:

You can try pre-installing Elementor plugin and then try to import prebuilt sites w/ Elementor.

[Michaela]

I did a full new wordpress installation on the website, install and activate the Elementor (Free) Plugin, and then add GP as well as GP Premium, and now it works.
Since I had not built the site yet, that was an option. Hopefully this glitch is not going to happen when I have created content.

[Elvin]

Creating posts/content is another thing on it own and its server. There shouldn’t be any GP Premium site importation issue related to that as it’s purely WordPress core function. 😀

[Author]

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