[Support request] Elementor Editor issue with Generatepress

[shachar]

Hi,

In this theme Elementor Editor issue. Only work if safe mode is enable but without safe mode Elementor Editor is not working. Can you please check and guide me how to fix this issue.
Here are the screenshot:
==>http://prntscr.com/w095yk
==>http://prntscr.com/w0968r

Thanks!!

[Elvin]

Hi,

Have you tried testing it on WordPress default themes? (ex. twenty twenty theme)

Does the same issue occur after changing theme? Let us know.

A wise man once said:
"Have you cleared your cache?"

[shachar]

Hi Elvin,

I have changed the WordPress default themes and editor is working fine.
But the Generatepress theme elementor editor not working.
Also, I have already cleared the browser and wordpress cache as well but getting same issue.

Thanks!!

[Elvin]

Can you try disabling all plugins except Elementor & GP Premium? To check for any possible plugin conflict.

Let us know.

A wise man once said:
"Have you cleared your cache?"

[shachar]

I have already tried to disable all plugin except Elementor & GP Premium but still getting same issue.

[David]

Hi there,

things to check for:

1. Dashboard > Tools > Site Health – check to see if there any warnings – such as Out of Date PHP.
2. Site Health > Info > Server – check your server setup such as PHP Memory limit, if you have a lot of plugins + elementor i would recommend a minomum of 768mg memory limit.
3. Have you any GP related custom functions ? Or made any edits to the GP Themes templates / functions ?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[shachar]

I have changed the memory size of php. Please check screenshot:
http://prntscr.com/w0ig90

Still I am getting issue with Elementor Editor.
http://prntscr.com/w0ihs4

[David]

What happens if you deactivate GP Premium ? Does the editor work then ?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[shachar]

Yes, But still not working

[David]

Have there been any modifications made to the base Theme files ?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[shachar]

Have there been any modifications made to the base Theme files ? ….NO
I haven’t changed theme files.

[David]

So i done some inspecting inside the Editor using the browser dev tools and i found that the Elementor Overlays are blocking the widgets in the editor. I added this CSS to the Customizer > Additional CSS at the very bottom of your CSS:

.elementor-editor-active .elementor .elementor-background-overlay, 
.elementor-editor-active .elementor .elementor-background-slideshow {
    pointer-events: none;
}

Now i can select those elements in the editor.

I can only assume that some of the CSS you have in Customizer > Additional CSS is causing the issue. Which is why the editor worked when you changed theme, as Additional CSS is saved in the Themes database.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[shachar]

I am still not able edit to header section: https://prnt.sc/w2f434
https://prnt.sc/w2f9op
It works in safe mode only. Please check and fix this issue asap.

[David]

Can you temporarily remove your Custom CSS to see if that is causing the issue.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[shachar]

Ok, Let me check.

[Author]

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