- This topic has 15 replies, 3 voices, and was last updated 3 years, 4 months ago by David.
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December 10, 2020 at 9:21 pm #1575298shachar
Hi,
In this theme Elementor Editor issue. Only work if safe mode is enable but without safe mode Elementor Editor is not working. Can you please check and guide me how to fix this issue.
Here are the screenshot:
==>http://prntscr.com/w095yk
==>http://prntscr.com/w0968rThanks!!
December 10, 2020 at 9:35 pm #1575308ElvinStaffCustomer SupportHi,
Have you tried testing it on WordPress default themes? (ex. twenty twenty theme)
Does the same issue occur after changing theme? Let us know.
December 10, 2020 at 10:36 pm #1575348shacharHi Elvin,
I have changed the WordPress default themes and editor is working fine.
But the Generatepress theme elementor editor not working.
Also, I have already cleared the browser and wordpress cache as well but getting same issue.Thanks!!
December 10, 2020 at 10:59 pm #1575359ElvinStaffCustomer SupportCan you try disabling all plugins except Elementor & GP Premium? To check for any possible plugin conflict.
Let us know.
December 10, 2020 at 11:13 pm #1575375shacharI have already tried to disable all plugin except Elementor & GP Premium but still getting same issue.
December 11, 2020 at 3:21 am #1575706DavidStaffCustomer SupportHi there,
things to check for:
1. Dashboard > Tools > Site Health – check to see if there any warnings – such as Out of Date PHP.
2. Site Health > Info > Server – check your server setup such as PHP Memory limit, if you have a lot of plugins + elementor i would recommend a minomum of 768mg memory limit.
3. Have you any GP related custom functions ? Or made any edits to the GP Themes templates / functions ?December 11, 2020 at 4:42 am #1575851shacharI have changed the memory size of php. Please check screenshot:
http://prntscr.com/w0ig90Still I am getting issue with Elementor Editor.
http://prntscr.com/w0ihs4December 11, 2020 at 4:49 am #1575858DavidStaffCustomer SupportWhat happens if you deactivate GP Premium ? Does the editor work then ?
December 11, 2020 at 5:19 am #1575893shacharYes, But still not working
December 11, 2020 at 6:14 am #1575975DavidStaffCustomer SupportHave there been any modifications made to the base Theme files ?
December 11, 2020 at 9:08 pm #1576954shacharHave there been any modifications made to the base Theme files ? ….NO
I haven’t changed theme files.December 12, 2020 at 3:55 am #1577216DavidStaffCustomer SupportSo i done some inspecting inside the Editor using the browser dev tools and i found that the Elementor Overlays are blocking the widgets in the editor. I added this CSS to the Customizer > Additional CSS at the very bottom of your CSS:
.elementor-editor-active .elementor .elementor-background-overlay, .elementor-editor-active .elementor .elementor-background-slideshow { pointer-events: none; }
Now i can select those elements in the editor.
I can only assume that some of the CSS you have in Customizer > Additional CSS is causing the issue. Which is why the editor worked when you changed theme, as Additional CSS is saved in the Themes database.
December 14, 2020 at 5:22 am #1579781shacharI am still not able edit to header section: https://prnt.sc/w2f434
https://prnt.sc/w2f9op
It works in safe mode only. Please check and fix this issue asap.December 14, 2020 at 6:24 am #1579878DavidStaffCustomer SupportCan you temporarily remove your Custom CSS to see if that is causing the issue.
December 14, 2020 at 11:42 pm #1580998shacharOk, Let me check.
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