[Support request] Elementor Editor issue with Generatepress

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Home Forums Support Elementor Editor issue with Generatepress

Viewing 15 posts - 1 through 15 (of 16 total)
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  • #1575298
    shachar

    Hi,

    In this theme Elementor Editor issue. Only work if safe mode is enable but without safe mode Elementor Editor is not working. Can you please check and guide me how to fix this issue.
    Here are the screenshot:
    ==>http://prntscr.com/w095yk
    ==>http://prntscr.com/w0968r

    Thanks!!

    #1575308
    Elvin
    Staff
    Customer Support

    Hi,

    Have you tried testing it on WordPress default themes? (ex. twenty twenty theme)

    Does the same issue occur after changing theme? Let us know.

    A wise man once said:
    "Have you cleared your cache?"

    #1575348
    shachar

    Hi Elvin,

    I have changed the WordPress default themes and editor is working fine.
    But the Generatepress theme elementor editor not working.
    Also, I have already cleared the browser and wordpress cache as well but getting same issue.

    Thanks!!

    #1575359
    Elvin
    Staff
    Customer Support

    Can you try disabling all plugins except Elementor & GP Premium? To check for any possible plugin conflict.

    Let us know.

    A wise man once said:
    "Have you cleared your cache?"

    #1575375
    shachar

    I have already tried to disable all plugin except Elementor & GP Premium but still getting same issue.

    #1575706
    David
    Staff
    Customer Support

    Hi there,

    things to check for:

    1. Dashboard > Tools > Site Health – check to see if there any warnings – such as Out of Date PHP.
    2. Site Health > Info > Server – check your server setup such as PHP Memory limit, if you have a lot of plugins + elementor i would recommend a minomum of 768mg memory limit.
    3. Have you any GP related custom functions ? Or made any edits to the GP Themes templates / functions ?

    #1575851
    shachar

    I have changed the memory size of php. Please check screenshot:
    http://prntscr.com/w0ig90

    Still I am getting issue with Elementor Editor.
    http://prntscr.com/w0ihs4

    #1575858
    David
    Staff
    Customer Support

    What happens if you deactivate GP Premium ? Does the editor work then ?

    #1575893
    shachar

    Yes, But still not working

    #1575975
    David
    Staff
    Customer Support

    Have there been any modifications made to the base Theme files ?

    #1576954
    shachar

    Have there been any modifications made to the base Theme files ? ….NO
    I haven’t changed theme files.

    #1577216
    David
    Staff
    Customer Support

    So i done some inspecting inside the Editor using the browser dev tools and i found that the Elementor Overlays are blocking the widgets in the editor. I added this CSS to the Customizer > Additional CSS at the very bottom of your CSS:

    .elementor-editor-active .elementor .elementor-background-overlay, 
    .elementor-editor-active .elementor .elementor-background-slideshow {
        pointer-events: none;
    }

    Now i can select those elements in the editor.

    I can only assume that some of the CSS you have in Customizer > Additional CSS is causing the issue. Which is why the editor worked when you changed theme, as Additional CSS is saved in the Themes database.

    #1579781
    shachar

    I am still not able edit to header section: https://prnt.sc/w2f434
    https://prnt.sc/w2f9op
    It works in safe mode only. Please check and fix this issue asap.

    #1579878
    David
    Staff
    Customer Support

    Can you temporarily remove your Custom CSS to see if that is causing the issue.

    #1580998
    shachar

    Ok, Let me check.

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