[Support request] Display issue on certain pages on Chrome after update

Home Forums Support Display issue on certain pages on Chrome after update

  • This topic has 22 replies, 3 voices, and was last updated 4 months ago by Leo.
Viewing 15 posts - 1 through 15 (of 23 total)
  • Author
    Posts
  • #1507086
    scott

    Hello, the latest Generatepress update has caused display issues on 2 posts (and only those two) on my site on Chrome desktop browser only. As you scroll down the page, the top menu bar covers almost the entire screen.

    I just restored a database from before the Generatepress update, and the issue was not happening. As soon as I updated again, the display issue returned.

    Any ideas on how to resolve?

    #1507096
    Leo
    Staff
    Customer Support

    Hi there,

    That’s super strange. If it’s a theme issue then it should happen on every post and not just those 2.

    We haven’t had this issue reported elsewhere either.

    Any chance you can try disable all plugins to eliminate any conflicts from elsewhere?

    Thanks 🙂

    #1507155
    scott

    When deactivating all plugins, I still see the issue, although it’s not as bad. The menu bar now covers most of the screen like it did before, but when I scroll down the page, it goes away.

    #1507156
    scott

    And then when I activate GP Premium again, the issue returns, and the menu bar covers the screen even when scrolling down.

    #1507442
    David
    Staff
    Customer Support

    Hi there,

    does the issue still occur if you open the post in Chrome Incognito ?

    #1508106
    scott

    Yes it does occur in incognito.

    #1508131
    Leo
    Staff
    Customer Support

    Can you disable all plugins and let us have a look?

    Looks like there is still some sort of caching going on which I think it’s the issue so make sure you clear and disable the caching plugin last.

    #1508149
    scott

    Ok, all plugins have been deactivated. Let me know if I need to change any settings on Cloudflare.

    #1508187
    Leo
    Staff
    Customer Support

    The Skip to content link should not be showing if all caching is disabled.

    Can you try to disable all Cloudflare cache or anything related?

    #1508194
    scott

    Ok Cloudflare is off, all plugins are off.

    #1508208
    Leo
    Staff
    Customer Support

    Weird. I’m still not able to view the source code and seeing lots of console errors.

    Have you added anything in the Elements module?

    What happens if you temporarily disable the module?

    Make sure to activate the parent theme to test as well if you are using a child theme.

    #1508248
    scott

    The GP Premium plugin is deactivated. Is there something more I’d have to do to disable the elements module?

    I’m not entirely sure what you mean by the elements module. But in WordPress, there’s nothing showing in Elements except for a google analytics hook. The only CSS code added to all posts is changing the caption font size.

    #1508267
    Leo
    Staff
    Customer Support

    Is Cloudflare back on again?

    I’m seeing the skip to content link again.

    #1508280
    scott

    No, Cloudflare is off. All plugins are off.

    #1508290
    Leo
    Staff
    Customer Support

    Can you keep it like this and send me the dashboard login to take a look?

Viewing 15 posts - 1 through 15 (of 23 total)
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