[Support request] Dispatch theme – Unable to install

Home Forums Support [Support request] Dispatch theme – Unable to install

Home Forums Support Dispatch theme – Unable to install

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #1984690
    Jessica

    Hello,

    I’ve been trying to install the “Dispatch” theme on my site with no luck. It will get to the “import content” part and continue to run without it properly uploading the theme to my WP site.

    To get you up to speed I:
    – Cleared cache on WP and browser;
    – Removed all plugins, except for anything related to Generate Press;
    – GP premium 2.11 and GP theme 3.0 installed

    Please let me know how I can resolve this issue.

    #1984953
    David
    Staff
    Customer Support

    Hi there,

    can you first update the Theme to GP 3.1.
    Then retry the import. If it gets stuck on import, can you Right Click > Inspect the page, this will open the browser developers tools. Check the Console tab – are there any Red errors? If so can you provide a screenshot of them ?

    #1985701
    Jessica

    Hi,

    That helped, I was able to load the theme on my site.

    Another issue came up though, the magazine grid header only shows the (3) blog images on the right hand side but does not show the blog image on the left hand side with the “read more” button.

    Anyway I can get that updated to show all (4) blog images?

    Jessica

    #1985832
    Elvin
    Staff
    Customer Support

    Hi Jessica,

    That happens when the posts on the magazine grid has no featured image.

    You can test this out by adding a featured image to the post “Hello World!”.

    A wise man once said:
    "Have you cleared your cache?"

    #1987344
    Jessica

    This worked, thanks for your help!

    #1987374
    Elvin
    Staff
    Customer Support

    No problem. Glad to be of any help. 😀

    A wise man once said:
    "Have you cleared your cache?"

Viewing 6 posts - 1 through 6 (of 6 total)
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