Archived topic
Disappointed in Generate Press
5 replies · Started by Melissa on March 10, 2021
I am so upset and disappointed right now. I spoke with Tom when I purchased Generate Press....explaining that I had had a hard time with Wordpress in the past. He said it was much easier at this point... It has NOT been easier for me and I've recently joined a class that could possibly help. But, to date I haven't been able to use it. I've paid for it and for hosting.
That is all my problem. I had missed a sale on a lifetime license- because I have been away for almost 3 months caring for my father who passed away. Too bad, nothing can be done. Also my problem. But, I can't keep buying something I don't know how long it will take me to figure out. All I can get is snarky responses from Leo.
I'm disappointed about something I was excited about. At this point- maybe it's just better for me to learn Wordpress. After all, I am not a developer...I am not going to create 100 sites with it anyway. Noticing customer support won't be supportive likely anyway......
Hi Melissa,
I'm sorry to hear that you're having a hard time with WordPress, it can definitely be a learning curve! Also very sorry to hear about your father.
I've reviewed the communication you had with Leo, but I'm not sure I fully understand what the initial request was. Were you wondering how to upgrade your license from yearly to lifetime?
Let me know - happy to help!
Wordpress...is difficult for me. I think I was under the impression GP might make it easier for me. Not upset by that, but maybe buying it was premature for my level.
Anyway, I had seen a special offer for a lifetime license. I was away taking care of my dad- my stepmom didn't want to hire someone. It's just all been crazy as I know it has been for many people. Whatever little work I had...I haven't had.
I can't afford 200$ right now for the license....I can't justify paying yearly for something that may take a few years to learn. I had just been wanting to ask about that. I forgot to go buy it...there was quite a lot going on. I guess I felt really put off by how it was handled.
I apologize for that. We try our best to be as helpful as possible, but sometimes tone is hard to read/convey over email. Sorry that it put you off.
That special offer has been over for a few months, but we do have a birthday sale coming up in May.
Alternatively, you can always renew your yearly license with the automatic 40% discount and then upgrade to Lifetime whenever you're able to.
Feel free to respond to the private email if you need more info - I'm happy to help.
Thanks!
How can I respond to private email?
Hi there,
you can use the Account Issue form here:
https://generatepress.com/contact/
Once we receive that we can communicate via email.
