[Support request] desktop Website is different from mobile website

[Thomas]

Hi guys,
i made my website with generatepress.
On the desktop website i can see the new menu and the new website
on the mobile when i open a browser i see the old website with the old menu.

why there is a difference between the websites?

thanks for your help

[David]

Hi there,

first thing to test is to clear your browser caches on the mobile device. If the issue persists, try viewing the site in a Private/Incognito browser. And if its still a problem, connect your phone to a different network and check again in a private browser.

If theres still a problem, share the link to the site in the Private Information field and ill take a look.

[Thomas]

Hi,
thanks for your answer.
i cleared the cache and i used a private incongnito browser but i still have the same problem.
The menu on the mobile website: home, services, about, tutorials, contact
the menu on the desktop website which is correct: home, plugins, hosting, service, tutorials, kontakt

[David]

Go to Dashboard > Appearance > Menus, edit the menu being displayed on the Primary ( correct on Desktop ) and check the Location: Off Canvas Panel.

[Thomas]

thanks so much for your help its working now
have a nice day and thanks again

[David]

Glad to hear that!

[Erick]

Hello, I have the same problem as above, am using generatepress market version and I am getting a totally different site on mobile from the computer version. The computer version is right.

Even the post I published that has a table, it doesn’t have a table on mobile version and even has some content that I deleted before publishing the article.

Remember this was my first post on the site and I had never loaded it on my mobile so issue of caching is ruled out.

Could you guys please help

[Leo]

Can you please open a new topic and link us to the page in question?

Please make sure all custom functions and plugins (except GP Premium) are disabled.
This includes any server-level caching and optimization as well.

Let me know 🙂

[Author]

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