[Support request] desktop Website is different from mobile website

Home Forums Support [Support request] desktop Website is different from mobile website

Home Forums Support desktop Website is different from mobile website

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #1975634
    Thomas

    Hi guys,
    i made my website with generatepress.
    On the desktop website i can see the new menu and the new website
    on the mobile when i open a browser i see the old website with the old menu.

    why there is a difference between the websites?

    thanks for your help

    #1975703
    David
    Staff
    Customer Support

    Hi there,

    first thing to test is to clear your browser caches on the mobile device. If the issue persists, try viewing the site in a Private/Incognito browser. And if its still a problem, connect your phone to a different network and check again in a private browser.

    If theres still a problem, share the link to the site in the Private Information field and ill take a look.

    #1975838
    Thomas

    Hi,
    thanks for your answer.
    i cleared the cache and i used a private incongnito browser but i still have the same problem.
    The menu on the mobile website: home, services, about, tutorials, contact
    the menu on the desktop website which is correct: home, plugins, hosting, service, tutorials, kontakt

    #1975866
    David
    Staff
    Customer Support

    Go to Dashboard > Appearance > Menus, edit the menu being displayed on the Primary ( correct on Desktop ) and check the Location: Off Canvas Panel.

    #1977699
    Thomas

    thanks so much for your help its working now
    have a nice day and thanks again

    #1977976
    David
    Staff
    Customer Support
Viewing 6 posts - 1 through 6 (of 6 total)
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