[Resolved] Deleted Buttons Returning

Home Forums Support Deleted Buttons Returning

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #1371969
    Richard

    Guys,

    I was having an issue with blank content blocks which I resolved by adding a button and then deleting it (and then the content block changed to a circle with a + inside it) and everything displayed perfectly.

    However, when I go back to this page, all these ‘deleted’ content blocks now have a button in them – the web version still displays fine, but I have to delete all these buttons again before I can do anything.

    I’ve cleared my cache but this made no difference.

    What should I do?

    Thanks,
    Richard

    #1372047
    David
    Staff
    Customer Support

    Hi there,

    can you share a screenshot of the editor where these ‘phantom’ elements are?

    #1372081
    Richard

    Stupid question I know, but how do I upload a screenshot?

    Here’s the page – you can see all the blue buttons:
    https://new.rife.agency/about/

    If I delete them all and Update everthing’s fine until I want to edit the page again – they all reappear!

    Thanks

    #1372087
    David
    Staff
    Customer Support

    To share Images – you need to provide us a link to where the image is stored. You could just add it to your Media Library and copy the URL it provides.

    Couple of things to check.
    1. Disable any cache plugins.
    2. When Editing the post – is it displaying any Revisions / Updated versions are available ?

    #1372120
    Richard

    Autoptimize deactivated but I still get the problem.

    First time it said there is a more recent Autosaved version. Restored that but still have the problem.

    Second time it asked if I wanted to restore the backup. Which I did, but just the same.

    #1372313
    David
    Staff
    Customer Support

    What happens if you open the Page in an incognito / private browser. Makes those changes, publish and then return to the editor ?

    #1372316
    Richard

    The problem is still there

    #1372323
    Richard

    Disabled all plugins too and no joy

    #1372339
    Leo
    Staff
    Customer Support

    Make sure you delete the “buttons” block and not just the “button” block:
    https://www.screencast.com/t/q0XP7CNr7

    #1372349
    Richard

    That was it!

    Thanks VERY much,
    Richard

    #1372431
    Leo
    Staff
    Customer Support
Viewing 11 posts - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.