- This topic has 9 replies, 4 voices, and was last updated 5 years, 11 months ago by Leo.
October 4, 2017 at 1:25 pm #397507Todd
I deleted the default settings for GP Premium 1.4.3 for a new WordPress install of 4.8.2, and the resulting screen appears to have developed a glitch. It is the same in Safari as well as Chrome on the Mac.
Is there a way to get around this?
Thanks and regards,
ToddOctober 4, 2017 at 2:24 pm #397549Todd
Sorry for being panicky!
Resizing my browser window revealed the underlying checkboxes and settings. Once the WordPress interface resized and responded to a narrow window, the blank box (shown in my screenshot link above) overlaying the feature selections went away.
At this point, I was able to re-enter my license key, and life returned to normal.
Thanks and regards,
ToddOctober 4, 2017 at 2:31 pm #397555LeoStaffCustomer Support
Glad you got it working!January 9, 2018 at 12:38 am #466397Nathan
Hi, I’m new to WordPress and I’m using Elementor with GP and would like to ask about resetting the customizer settings? It says that “Deleting your settings can not be undone.” should I delete them or try a fresh re-install?
I deleted many of the header and menu settings in order to have a ‘cleaner’ looking website!
Now that I want to start a new website, none of these drag and drop menus is available to migrate content to.
Any suggestions would be appreciated. Is there a manual to download for this software?
Thanks, NathanJanuary 9, 2018 at 6:48 am #466601LeoStaffCustomer Support
If you want a fresh start then yes 🙂
The menu shouldn’t be removed by that as it’s saved in the database.January 9, 2018 at 8:59 pm #467218Nathan
Thanks for your reply. Now I find that I have GeneratePress as a Theme, but understand that GP Premium should be installed as a plugin. So I have done this but can’t delete the GeneratePress Theme.
Consequently, when I go to customise, it still looks the same…Do I need to reinstall WordPress, to get rid of the theme?
Thanks, NathanJanuary 9, 2018 at 10:45 pm #467263TomLead DeveloperLead Developer
The theme is required in order for GP Premium (the plugin) to work. They work together.
Not sure what you mean about the Customizer? What looks the same?January 9, 2018 at 10:53 pm #467264Nathan
Thanks for taking the time to reply. I’m new to website construction so these questions may seem obvious to you!
After messing around with a GP theme, I am wanting to reset the appearance, but I’m not sure how to go about doing this?
When I switch to customize, in the WordPress dashboard it shows me my last saved version. How do I delete and start again?
If I can attach screenshots to show you, It might make it clearer…
Thanks, NathanJanuary 9, 2018 at 11:21 pm #467275Nathan
I think my issue lies with Elementor not GP. I noticed that in Elementor, the bottom left corner there is a cog wheel which gives options under Document settings to delete, so I think I have resolved the problem, even if the basic look and number of locations for drag and drop do not look the same as when I opened the GP theme for the first time…
Thanks, NathanJanuary 10, 2018 at 8:40 am #467668LeoStaffCustomer Support
Glad you found the solution!
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