[Support request] Decor theme installation – stops at importing content

[Trần]

That’s not all in the log, but when I try to importing content it’s the only item that shows up.

[Trần]

And this is the whole thing before the import process:
[05-Oct-2021 02:02:47 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:03:23 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:03:32 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:03:46 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:04:03 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:04:13 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:04:23 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:04:33 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:04:43 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:04:59 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:05:08 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:05:20 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:05:36 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:05:47 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:05:56 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:06:36 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:06:48 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:06:53 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:07:02 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:07:12 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:07:20 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:07:32 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:07:51 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:08:01 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:08:45 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:08:50 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:08:59 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:09:07 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:09:16 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:09:27 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:09:37 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:09:43 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:09:53 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:10:03 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:10:11 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:10:14 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:10:21 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:10:26 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:10:37 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:10:47 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:10:53 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:10:58 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:11:09 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:11:47 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:11:56 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:12:04 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:12:18 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:12:27 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:12:43 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:12:55 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:13:08 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:13:40 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:13:52 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:14:30 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:14:36 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:14:46 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:14:51 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:14:59 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:15:12 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:15:20 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:15:36 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:15:44 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:15:59 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:16:10 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:16:47 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:16:55 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:17:06 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:17:14 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:17:25 UTC] load_cpt_from_id didn’t find ID=1309
[05-Oct-2021 02:34:20 UTC] load_cpt_from_id didn’t find ID=914
[05-Oct-2021 02:34:46 UTC] load_cpt_from_id didn’t find ID=2102
[05-Oct-2021 02:58:01 UTC] PHP Notice: Undefined index: HTTP_HOST in /home/ksnrwrfe/public_html/kimquytech.vn/wp-includes/ms-settings.php on line 57
[05-Oct-2021 03:58:02 UTC] PHP Notice: Undefined index: HTTP_HOST in /home/ksnrwrfe/public_html/kimquytech.vn/wp-includes/ms-settings.php on line 57
[05-Oct-2021 04:28:26 UTC] load_cpt_from_id didn’t find ID=914
[05-Oct-2021 04:28:27 UTC] load_cpt_from_id didn’t find ID=2148
[05-Oct-2021 04:28:34 UTC] load_cpt_from_id didn’t find ID=2148
[05-Oct-2021 04:29:28 UTC] load_cpt_from_id didn’t find ID=2148
[05-Oct-2021 04:58:01 UTC] PHP Notice: Undefined index: HTTP_HOST in /home/ksnrwrfe/public_html/kimquytech.vn/wp-includes/ms-settings.php on line 57
[05-Oct-2021 05:03:45 UTC] load_cpt_from_id didn’t find ID=914
[05-Oct-2021 05:17:58 UTC] load_cpt_from_id didn’t find ID=914
[05-Oct-2021 05:58:02 UTC] PHP Notice: Undefined index: HTTP_HOST in /home/ksnrwrfe/public_html/kimquytech.vn/wp-includes/ms-settings.php on line 57
[05-Oct-2021 06:04:40 UTC] load_cpt_from_id didn’t find ID=914
[05-Oct-2021 06:48:48 UTC] load_cpt_from_id didn’t find ID=2148
[05-Oct-2021 06:52:21 UTC] load_cpt_from_id didn’t find ID=2148
[05-Oct-2021 06:58:01 UTC] PHP Notice: Undefined index: HTTP_HOST in /home/ksnrwrfe/public_html/kimquytech.vn/wp-includes/ms-settings.php on line 57
[05-Oct-2021 07:02:55 UTC] load_cpt_from_id didn’t find ID=2148
[05-Oct-2021 07:58:02 UTC] PHP Notice: Undefined index: HTTP_HOST in /home/ksnrwrfe/public_html/kimquytech.vn/wp-includes/ms-settings.php on line 57
[05-Oct-2021 08:58:01 UTC] PHP Notice: Undefined index: HTTP_HOST in /home/ksnrwrfe/public_html/kimquytech.vn/wp-includes/ms-settings.php on line 57
[05-Oct-2021 09:04:31 UTC] load_cpt_from_id didn’t find ID=914
[05-Oct-2021 09:07:39 UTC] load_cpt_from_id didn’t find ID=914
[05-Oct-2021 09:07:53 UTC] load_cpt_from_id didn’t find ID=2148
[05-Oct-2021 09:58:01 UTC] PHP Notice: Undefined index: HTTP_HOST in /home/ksnrwrfe/public_html/kimquytech.vn/wp-includes/ms-settings.php on line 57

//IMPORT PROCESS
[05-Oct-2021 10:15:51 UTC] == Start Processing Beaver Builder Images ==

[Tom]

What’s strange is that the Decor theme doesn’t use Beaver Builder, so that process shouldn’t even be running.

Do you have another host you can try on to see if there’s something up with your current server? The fact that it’s showing a 500 error in the Console but not printing one to your error logs tells me something is wrong with the server.

[Trần]

I’m using multisite, but only Decor has this problem. I have successfully installed all the others in the library
On this server, i created a new website (no multisite) and import Decor-theme successfully. But this is only a temporary workaround

[Tom]

Do any of the other WooCommerce sites have an issue?

Decor itself isn’t any different from our other sites. The only differences would be in the active plugins:

WooCommerce
WooCommerce Blocks
GenerateBlocks

Perhaps your server is having trouble with one of the WooCommerce plugins?

I’m afraid without knowing the specific error, all I can do is guess as to what’s going on. You can always ask your hosting support to run the import and see why the error log isn’t outputting what it should be.

[Trần]

Oke, thank you very much. I will learn more about server operation

[Author]

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