[Support request] Decor theme installation – stops at importing content

[Trần]

Stop at:
https://photos.app.goo.gl/ZbCtjhyw9E6bVcKU7

Server info:
https://photos.app.goo.gl/TWZsG6Syuqd6Y9bS9

[Leo]

Hi there,

Is this a fresh install without other plugins activated?

Can you make sure LiteSpeed cache is turned off?

Let me know 🙂

[Trần]

Hi,
This is the new website
I have not activated LiteSpeed
I have deactivated all plug-ins
Only GP Premium is activated

[David]

Hi there,

these are my baseline server settings:

PHP max input variables	4000
PHP time limit	        1200
PHP memory limit	256M
Max input time	        600
Upload max filesize	300M
PHP post max size	1000M

If you can try increasing yours to something similar.

[Trần]

I tried increasing everything, but it didn’t fix this error.
Ah, I’m using MULTISITE SITE. I think that could be the cause.

[David]

That shouldn’t really be an issue.
If GP Premium is installed on each of the sites, you should be able to import a site for each separate site.

When the importing gets stuck, if you right click > inspect the site, are there any Errors in the Console?

[Trần]

When the importing content gets stuck,
Errors in the Console:
https://photos.app.goo.gl/JMmYYKNwuGwfzbRu6

[David]

So the first error is a 500 error, could you check the error logs on the server to see if it provides any more info on that error as 500 is rather generic.

[Trần]

I tried importing content. I didn’t see any error updates in the error logs at that time. Errors in the Console:
https://photos.app.goo.gl/uT638CBs8pogHYCr8

On this server, i have created a new website (no multisite) and import Decor theme successfully.

[David]

I think the issue will be related to Multisite settings – i have asked Tom if he has any input.

[Tom]

A 500 error should output an error in your error_log file. Without the error, there’s no way of telling what’s going on.

Can you make sure WP_DEBUG and WP_DEBUG_LOG are enabled?: https://docs.generatepress.com/article/error-codes-importing/#further-debugging

This will output the error in the debug.log file in your wp-content folder.

[Trần]

Ok. I enabled WP_DEBUG and WP_DEBUG_LOG, then try to importing content.
debug.log:
[04-Oct-2021 08:04:30 UTC] load_cpt_from_id didn’t find ID=914

[Tom]

Hmm, that’s everything? load_cpt_from_id isn’t something we define in GeneratePress or GP Premium.

Just to confirm, did you try to re-import once WP_DEBUG was enabled?

[Trần]

I tried again and refreshed the debug.log file, here are the results:
[05-Oct-2021 10:15:51 UTC] == Start Processing Beaver Builder Images ==

[Tom]

That’s the only item in the entire log? There should be quite a bit before and after that – as that’s just one part of the import process that we print to the debug file as the import happens.

Can you make sure there’s nothing else? There must be an error at some point in order for the 500 error to trigger.

[Author]

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