Home Forums Support DEBUG GENERATEBLOCKS :-)

This topic contains 11 replies, has 4 voices, and was last updated by  Tom 2 weeks, 6 days ago.

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    Bruno Borsi

    Good morning TOM and all the generateblocks team. I still have some problems with generateblocks. Attached a video

    All plugins disabled
    All “elements” disabled

    Thanks greetings from Italy
    a nation that tries to restart


    Leo Customer Support

    Hi there,

    Sorry are you able to describe a problem a bit so we know what we should be looking at?

    It’s a little difficult just by looking at the video.

    We will also need a link to your site.



    Bruno Borsi


    the other time you asked me for a video 🙂
    it loses formatting
    does not insert background colors


    Leo Customer Support

    I’m seeing the background color:

    The 3 columns format looks correct as well:

    Can you disable caching plugins first? Please always do so for us to debug anything:

    If I’m still missing something, can you describe the issue a little bit more? I’d really appreciate that.


    Bruno Borsi

    As soon as I insert any element “generateblocks” it loses the formatting.
    If I then immediately clean up the browser cache, I see it correctly.

    This happens “ONLY” with generateblocks 🙁

    I can not understand

    it also happens with all plugins disabled
    including cache


    GenerateBlocks – Versione 1.0-rc.1

    GP Premium – Versione 1.10.0

    GeneratePressVersione: 2.4.2


    Tom Lead Developer

    Hi there,

    It looks like you’re using a plugin which is removing query strings from files.

    Those query strings help the browser understand when a file has been changed so it doesn’t serve the cached file.

    Without the query strings, you need to manually clear your cache so the updated file is served.

    Let me know if you need more info 🙂


    Bruno Borsi


    Good morning Tom is thank you for your kind reply.

    I am using a litespeed server & plugin cache for the first time and I don’t understand what the query string to safeguard is.

    Unfortunately, it only happens on the Generateblocks plugin.

    I really like your plugin but I still can’t use it (because of me)


    David Customer Support

    Hi there,

    Look for the Removing Query Strings setting in your Litespeed cache and uncheck that option. This should fix the issue you’re having.


    Bruno Borsi

    Thank You David …. sorry but

    PLUGIN LITESPEED > Page optimization > Remove Query Strings > is “OFF”

    this is the problem that I don’t understand

    why the problem persists even if I disable all the plugins including the cache one


    Tom Lead Developer

    There is likely another plugin removing query strings in that case. You may be better off deactivating your plugins one by one until the query strings re-appear. That way you’ll know which one it is.

    If not, it could be on the server-side of things.

    Query strings are important, but people remove them because they get higher scores with tools like Pingdom. Without query strings, your browser won’t know when a file has been changed (with new CSS in this case).


    Bruno Borsi

    OK thank You Tom E David
    this is why I love your products. You are always ready to help.


    Tom Lead Developer

    No problem! Always happy to help 🙂

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