- This topic has 11 replies, 4 voices, and was last updated 1 year, 8 months ago by Tom.
May 5, 2020 at 12:36 am #1269973newmedianewpeople.com
Good morning TOM and all the generateblocks team. I still have some problems with generateblocks. Attached a video
All plugins disabled
All “elements” disabled
Thanks greetings from Italy
a nation that tries to restartMay 5, 2020 at 9:17 am #1270806LeoStaffCustomer Support
Sorry are you able to describe a problem a bit so we know what we should be looking at?
It’s a little difficult just by looking at the video.
We will also need a link to your site.
Thanks!May 5, 2020 at 11:35 am #1271014newmedianewpeople.com
the other time you asked me for a video 🙂
it loses formatting
does not insert background colorsMay 5, 2020 at 11:42 am #1271030LeoStaffCustomer Support
I’m seeing the background color:
The 3 columns format looks correct as well:
Can you disable caching plugins first? Please always do so for us to debug anything:
If I’m still missing something, can you describe the issue a little bit more? I’d really appreciate that.May 5, 2020 at 11:26 pm #1271476newmedianewpeople.com
As soon as I insert any element “generateblocks” it loses the formatting.
If I then immediately clean up the browser cache, I see it correctly.
This happens “ONLY” with generateblocks 🙁
I can not understand
it also happens with all plugins disabled
SERVER: CLOSTE – LITESPEED
GenerateBlocks – Versione 1.0-rc.1
GP Premium – Versione 1.10.0
GeneratePressVersione: 2.4.2May 6, 2020 at 10:04 am #1272434TomLead DeveloperLead Developer
It looks like you’re using a plugin which is removing query strings from files.
Those query strings help the browser understand when a file has been changed so it doesn’t serve the cached file.
Without the query strings, you need to manually clear your cache so the updated file is served.
Let me know if you need more info 🙂May 6, 2020 at 7:44 pm #1272995newmedianewpeople.com
Good morning Tom is thank you for your kind reply.
I am using a litespeed server & plugin cache for the first time and I don’t understand what the query string to safeguard is.
Unfortunately, it only happens on the Generateblocks plugin.
I really like your plugin but I still can’t use it (because of me)May 7, 2020 at 5:35 am #1273518DavidStaffCustomer SupportMay 7, 2020 at 7:13 am #1273636newmedianewpeople.com
Thank You David …. sorry but
PLUGIN LITESPEED > Page optimization > Remove Query Strings > is “OFF”
this is the problem that I don’t understand
why the problem persists even if I disable all the plugins including the cache oneMay 7, 2020 at 2:56 pm #1274537TomLead DeveloperLead Developer
There is likely another plugin removing query strings in that case. You may be better off deactivating your plugins one by one until the query strings re-appear. That way you’ll know which one it is.
If not, it could be on the server-side of things.
Query strings are important, but people remove them because they get higher scores with tools like Pingdom. Without query strings, your browser won’t know when a file has been changed (with new CSS in this case).May 7, 2020 at 11:35 pm #1274828newmedianewpeople.com
OK thank You Tom E David
this is why I love your products. You are always ready to help.May 8, 2020 at 9:29 am #1275613
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