[Support request] Date of publication of comments does not appear

Home Forums Support [Support request] Date of publication of comments does not appear

Home Forums Support Date of publication of comments does not appear

  • This topic has 19 replies, 4 voices, and was last updated 2 months ago by Fernando.
Viewing 5 posts - 16 through 20 (of 20 total)
  • Author
    Posts
  • #2294315
    Leo
    Staff
    Customer Support

    Do you mean if the host can create a child theme?

    No – David was wondering if you were using a child theme as it might be the cause of the issue.

    The next step would be to ask your hosting support to see if they can create a staging site for you. That way we can disable all plugins to determine if any of them is causing the issue.

    This is unlikely a theme related issue so we will need to go through some debugging steps to identify the culprit.

    #2294362
    carles

    In the hosting I only have two databases and they are already in use. That’s what they told me in the hosting.

    En el hosting solo tengo dos bases de datos y ya están en uso. Eso me dijeron en el hosting.

    #2294562
    Fernando
    Customer Support

    I see.

    Since we figured out that’s it’s not a theme related issue, can you try asking them if they have knowledge with regards to the issue?

    It seems isolated to your website. So, if a code, plugin or theme is not causing this, I’m thinking it’s either your WordPress installation or something else.

    It would still be best to test in a staging site with everything removed.

    #2294747
    carles

    Ok, I’ll talk to the hosting. Thanks.

    Ok, ya hablaré con el hosting. Gracias.

    #2294754
    Fernando
    Customer Support

    You’re welcome Carles! Hope it gets resolved soon.

Viewing 5 posts - 16 through 20 (of 20 total)
  • You must be logged in to reply to this topic.