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Do you mean if the host can create a child theme?

No - David was wondering if you were using a child theme as it might be the cause of the issue.

The next step would be to ask your hosting support to see if they can create a staging site for you. That way we can disable all plugins to determine if any of them is causing the issue.

This is unlikely a theme related issue so we will need to go through some debugging steps to identify the culprit.

In the hosting I only have two databases and they are already in use. That's what they told me in the hosting.

En el hosting solo tengo dos bases de datos y ya están en uso. Eso me dijeron en el hosting.

I see.

Since we figured out that’s it’s not a theme related issue, can you try asking them if they have knowledge with regards to the issue?

It seems isolated to your website. So, if a code, plugin or theme is not causing this, I’m thinking it’s either your WordPress installation or something else.

It would still be best to test in a staging site with everything removed.

Ok, I'll talk to the hosting. Thanks.

Ok, ya hablaré con el hosting. Gracias.

You’re welcome Carles! Hope it gets resolved soon.