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Customer Support
Do you mean if the host can create a child theme?
No – David was wondering if you were using a child theme as it might be the cause of the issue.
The next step would be to ask your hosting support to see if they can create a staging site for you. That way we can disable all plugins to determine if any of them is causing the issue.
This is unlikely a theme related issue so we will need to go through some debugging steps to identify the culprit.
In the hosting I only have two databases and they are already in use. That’s what they told me in the hosting.
En el hosting solo tengo dos bases de datos y ya están en uso. Eso me dijeron en el hosting.
Customer Support
I see.
Since we figured out that’s it’s not a theme related issue, can you try asking them if they have knowledge with regards to the issue?
It seems isolated to your website. So, if a code, plugin or theme is not causing this, I’m thinking it’s either your WordPress installation or something else.
It would still be best to test in a staging site with everything removed.
Ok, I’ll talk to the hosting. Thanks.
Ok, ya hablaré con el hosting. Gracias.
You’re welcome Carles! Hope it gets resolved soon.
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