[Resolved] Customizing Colors not showing color selections

[J]

Hi. I just noticed that the color selections in Customizing Colors are not showing up.

Here’s a snapshot:

https://screenshots.firefox.com/92EBajLgACJUjLVs/www.atnnow.com

I can’t find any conflicts with any recent plugin installations.

Any insights would be greatly appreciated.

[Leo]

Hi there,

Is the add-on activated? https://docs.generatepress.com/article/installing-gp-premium/#activate-your-add-ons

[J]

I just now got back to following this post up, sorry. I must have neglected to tick the “Notify me of follow-up replies via email” box as I didn’t get any notification of your reply.

Anyway, I disable the add-on months ago, so that wasn’t the problem.

Good news is that the color selections have now started showing up again. It must have been a caching issue.

[Leo]

Glad you got it working!

[Dale]

I’m experiencing the EXACT same issue as Mark Daubman, on a new installation. All customization features seem to work as intended, except for colors.
I’ve deactivated and reactivated the basic theme, the premium theme, each plug-in one-by-one, each of the add-ons. I’ve tried different browsers – all to no avail.
Any thoughts, ideas or suggestions? My next course of action is to delete and reinstall GP-Premium (1.5.5), but I’d rather not. Under Plugins/gp-premium/colors/functions/generate-colors.php file is 864 bytes, is that the correct file size? Any additional thoughts, ideas, suggestions?

[Tom]

Can you try clearing your browser cache? If that doesn’t work, right click in the window and click “Inspect”. Are there any red errors in the Console tab?

[Dale]

I’ve tried it in two browsers, both IE Explorer 11.15.16 and Edge; on two different computers. None of which display under Customize Colors. I’ve cleared cache in both – no change. I don’t know if it’ll provide a clue or not but if I go to create a new header the color functions are there.

In EDGE I was unable to Right Click and Inspect. In IE as soon as I right click and select Inspect Element it crashes IE.

[Dale]

I’ve learned about About:Flags and now have inspect working in Edge.

Yes about once per minute SCRIPT12030: Websocket Error: Network Error 120230 The connection with the server was terminated abnormally.

[Tom]

Can you try using Chrome just to test?

If that doesn’t work, feel free to send us temporary admin login details and we’ll take a closer look: https://generatepress.com/contact/

[Dale]

Fresh Chrome Installation produces identical results in all aspects.
Will forward temp access to wordpress and cpanel.
Thanks for your help –

[Dale]

Thanks Tom for Going Above & Beyond to help identify the culprit. Generate Press is a great theme – because of the people behind it!!

For anyone who may be experiencing the same problem: It Turns out that [TinyMCE Comment Field – WYSIWYG] an up-to-date & compatible plugin requires the installation of another plugin [Titan Framework] which has not been updated for nearly a year, and with WP 4.9 it quit working and breaks the connection to WP Color Picker.

I hope the folks at [TinyMCE Comment Field] find a workaround, because it’s the best Rich Text Editor I’ve found for Comments. Anyone with a suggestion for an alternative, please let me know.

Thanks Again TOM – for all you do & you do a lot!!

[Tom]

You’re very welcome! Glad I could help 🙂

[Author]

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