Archived topic

Customizer not working: specifically, background images upload and remove

3 replies · Started by willworksdesigns on February 2, 2017

Viewing posts 1–4 of 4

February 2, 2017 at 5:21 am #273206

Hi Tom,

Thanks for an awesome theme! I'm creating a new website using GP Premium, v.1.3.44, along with VC and VC add-ons. Yesterday, I started to have a problem with certain elements within the Customizer: I am unable to upload or remove background images. Other facets of the Customizer are working, but not the background image upload and remove. Any ideas or workarounds? I can create a login for you to check out the website-in-progress if that helps.

Best,
Will

February 2, 2017 at 8:01 am #273301

Hi Will,

1.3.44 is the most recent version of the theme. Can you make sure you are using the most recent version of GP Premium (plugin) as well? We are currently on 1.2.94 and it should fixed that problem.
https://docs.generatepress.com/article/updating-gp-premium/

Let me know.

February 4, 2017 at 10:37 am #274204

Hi Leo,

It worked like a charm! Thanks very much.

Best,
WV

February 4, 2017 at 1:54 pm #274300

Glad I could help!

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