[Support request] Customizer not working, only widgets tab shows

[Wesley]

I tried everything as described in the other topics:

– Increased max memory through wp-config
– Disabled every other plugin
– Disabled all generatepress components

The URL: cryptoshirtsnl.czwuv6hoig-gjy3my0nv38q.p.runcloud.link/

What could it be?

Greats,
Wesley

[David]

Hi there,

sounds silly but can you try opening it on another Browser ?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Wesley]

Tried Chrome and IE, not working unfortunately 🙁

EDIT: screenshot: https://ibb.co/zs49WnL

[David]

Would you be able to provide us with temporary admin login and password and the site URL so we can take a look?

You can add those details to the Private Information field, where only we can see them.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Wesley]

Sure, here you go

[David]

I went to Tools > Site Health, and at the top of the page it constantly says: Results are still loading… this generally takes a couple of before this updates to the current status eg. Good

Which points the finger to something going on at the server level … can you check the server error logs to see if anything is reported?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Wesley]

I informed support of my server, will come back to it shortly 🙂

[David]

OK 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Wesley]

Hi David,

It seems to work now after a change in server-function has been made. So that’s great (site health status is good).

I do however run into another issue now. Whenever I try to edit the woocommerce shop page (add a sidebar, remove the short description etc.) it seems the page is not responding.

I attached the page URL and credentials for you to login.

Thanks in advance.

[Wesley]

It’s working now! Did you guys do something?

The only thing I don’t seem to get active is the sidebar..

[David]

Glad to hear its working – looks like you’re using a page builder for the shop page template ? Which would overwrite theme templates including things like sidebars.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Wesley]

It all worked out. Still had a sidebar disable element functioning from the website I copied.

Another last one: is it possible to show the category image next to the category in the filtering in the webshop overview (on the left)?

Thanks in advance!

[David]

The Woocommerce plugin doesn’t provide the option to display its thumbnail.
This plugin provides a widget with that:

https://wordpress.org/plugins/woo-products-by-category/

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Wesley]

Looks cool, but I was looking for something that display’s the thumbnail of the category 🙂

[David]

Maybe our wires are crossed 🙂
Do you mean the Product Categories widget in the sidebar ? Above the Price slider.
As thats what that plugin does.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Author]

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