[Support request] Customizer > Identity > Logo not working

[Cynthia]

Customizer > Identity > Logo not displaying my logo. I’ve removed the file and then uploaded a renamed file and tried to input into the Customizer > Identity > Logo and still it will not display. I don’t have any custom CSS for that element either. I’m not sure what is causing this.

[Leo]

Hi there,

Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?

Make sure to activate the parent theme if you are using a child theme as well.

SG Optimizer should also be disabled during testing – I would assume it’s some sort of a caching issue.

Let me know 🙂

[Cynthia]

Hi Leo – I disabled all of the plugins and checked to see if the logo would appear and it still does not.
I uploaded a replica file named something entirely different (https://www.apccolabs.com/wp-content/uploads/2022/11/apcco-logo-3.png)

but when I right click “open image in a new tab” the URL shows this:

https://www.apccolabs.com/wp-content/uploads/2022/01/new-final-logo.png

I’ve tried purging cache, nothing is working. I’ve never experienced the customizer panel not working, like this.

[Cynthia]

UPDATE: I had to create a duplicate file named new-final-logo.png and upload it to that folder in file manager and then it is now showing, however, it is not the file called apcco-logo-3.png that is currently in the customizer panel, which is strange.

[Fernando]

Hi Cynthia,

That’s strange indeed. Have you tried rebuilding permalinks? To do so, go to Settings > Permalinks, and just hit save.

[Author]

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