[Support request] Customize Screen Not Showing

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This topic contains 1 reply, has 2 voices, and was last updated by  David 1 month, 3 weeks ago.

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  • #1223005

    Laurie

    Hello,
    I have been using GeneratePress for a few weeks and all seems really good, today, I have tried to make some changes in the “Customize” tab, but when I click the tab I just get taken to a blank screen. I have also tried deactivating some of the plugins and accessing the customize section from within the GeneratePress set5ting, I get the blank screen when I press any of the options, (font, colors etc).
    This was working fine previously, can you please help, Thank you

    #1223164

    David Customer Support

    Hi there,

    White Screen in the Customizer is generally a sign of low PHP Memory:

    https://docs.generatepress.com/article/increasing-php-memory-limit/

    Ask your host if they can increase that. Also worth checking they are using PHP Version 7.x.
    Let us know.

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