- This topic has 13 replies, 3 voices, and was last updated 6 years, 6 months ago by Tom.
December 21, 2014 at 2:22 pm #56787Jared Wilmer
I just updated to version 1.2.4 and now when I go to the Customize option under Appearance all I get is a blank white screen.
JaredDecember 21, 2014 at 9:05 pm #56895TomLead DeveloperLead Developer
That’s weird – if nothing else changed at all (new plugins installed/updated), then I’m willing to bet it’s a memory issue.
Can you try this?: http://generatepress.com/knowledgebase/increasing-memory-limit/
Let me know 🙂January 1, 2015 at 2:05 pm #60581Jared Wilmer
I finally got around to trying your fix. It didn’t work however. I also tried flushing my wordpress cache.
Any other ideas? It’s killing me not being able to make these edits!
JaredJanuary 1, 2015 at 2:26 pm #60587TomLead DeveloperLead Developer
Hmm, usually the memory thing works.
I’m out of office today – using my phone right now.
Can you try turning on WP Debug and see if any errors pop up while you’re in the customizer?
Let me know 🙂January 1, 2015 at 5:11 pm #60658Michelle Samuel
It looks like my issue is the same as Jared’sJanuary 1, 2015 at 5:42 pm #60667TomLead DeveloperLead Developer
If you can try the things I mentioned above, that would be great.
90% of the time, these errors are hosting related, but I can usually at least point you in the right direction.
Thanks! 🙂January 2, 2015 at 3:35 am #60776Jared Wilmer
There were no errors that popped up while I was in the customizer. However, I did see this pop up at the top of my Dashboard/Admin Panel:
“Notice: has_cap was called with an argument that is deprecated since version 2.0! Usage of user levels by plugins and themes is deprecated. Use roles and capabilities instead. in /home/content/p3nexnas06_data02/55/2163955/html/wp-includes/functions.php on line 3495”
JaredJanuary 2, 2015 at 10:07 am #60901TomLead DeveloperLead Developer
That error is most likely coming from an outdated plugin you have installed.
When you access the Customizer, you don’t see any errors at all?
Can you possibly send me temporary admin access to email@example.com and I can take a deeper look when I get back to my office later this evening?
Thanks!January 2, 2015 at 10:46 am #60908Jared Wilmer
Just sent over an email with your login info.
Thanks a bunch.
JaredJanuary 3, 2015 at 12:21 am #61093TomLead DeveloperLead Developer
I deactivated all plugins and activated them one by one and found that the “Blue Hat CDN” was the cause of the Customizer not working.
Hope this helps 🙂January 3, 2015 at 9:44 am #61196Michelle Samuel
Okay, I followed suit and deactivated some plugins. I now can see the customizer, but it does take some time to load, at first appears inactive.
This may be an uneducated question, but how and where do I change the size of the site title?
At this point have line break issues on the iphone. Are multiple viewing platforms integrated into the theme?
I really enjoy being able to “see” the changes as applied. It is also helpful for learning.
MichelleJanuary 3, 2015 at 11:01 am #61217TomLead DeveloperLead Developer
Great! You can now activate each plugin one by one, and see which plugin is causing the issue.
As for the site title, you can adjust the size in “Typography” under the “Site title” area.
GP is mobile responsive – what kind of line break issues are you experiencing?
Thanks!January 3, 2015 at 1:32 pm #61277Jared Wilmer
JaredJanuary 3, 2015 at 3:43 pm #61332
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