Archived topic
Customize Fatal error
11 replies · Started by Ricardo on August 4, 2016
Hello!
Sorry for disturbing, but after near a year using GeneratePress Premium (child theme) without a problem, just today I got an error trying to customize: (Searched forums to no avail)
When I select Appearance -> Customize I got the following errors (the error looks different each time I press "customize"
Always same error, just on a different line:
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 10880 bytes) in /home/ricardoch1/public_html/wp-content/plugins/types/library/toolset/types/embedded/includes/import-export.php on line 293
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 12800 bytes) in /home/ricardoch1/public_html/wp-content/plugins/types/library/toolset/types/embedded/includes/import-export.php on line 336
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 15360 bytes) in /home/ricardoch1/public_html/wp-content/plugins/types/library/toolset/types/embedded/includes/import-export.php on line 400
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 13440 bytes) in /home/ricardoch1/public_html/wp-content/plugins/types/library/toolset/types/embedded/includes/import-export.php on line 354
Same error when accesing via the themes page and selecting customize button there.
Other options as widgets, or menus worked perfectly.
Far from being an expert, just a medium user.
(please excuse my English)
Hi there,
The more plugins/features that are used, the more memory your installation uses.
You'll need to increase the memory limit: https://generatepress.com/knowledgebase/increasing-memory-limit/
Hope this helps :)
Solved!!!!
Magnificent Support, Thanks a lot.
Kind regards
Ricardo
You're welcome :)
Hi Tom,
I've updated both the wp-config.php and got the admin to increase memory to 256MB, but the error still persists.
Is there anything else I can try?
Are you getting the same memory error as above? If so, it's likely your hosting need to up the memory limit for you.
Hey Tom,
I am yes, but the memory limit has already been increased and it doesn't seem to make a difference. Can an incompatible plugin cause this?
Hi Laurence,
Just want to make sure, have you tried contacting your host to increase the limit for you?
Let us know.
Hi Leo,
Yes indeed, limit is now at 256MB.
67108864 bytes = 67.11MB.
Can you confirm that the error is still saying that number of bytes?
If so, you may need to ask your hosting to look into it, as that's no where close to 256MB.
Hi Tom,
It is still saying 67108864 bytes, yes.
We're using a dedicated server and have a company that manages it for us, but I don't really know what to ask them to do regarding this. Do you know what could be wrong?
If we're going to listen to the error, it's saying that 67MB is over your memory limit.
You'll need to ask the management company to look at it - in this case the error is super specific which is good.
Basically, the way they've set the 256MB limit isn't working, otherwise this error wouldn't be happening.
