- This topic has 11 replies, 4 voices, and was last updated 7 years, 1 month ago by Tom.
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August 4, 2016 at 9:12 am #215590Ricardo
Hello!
Sorry for disturbing, but after near a year using GeneratePress Premium (child theme) without a problem, just today I got an error trying to customize: (Searched forums to no avail)When I select Appearance -> Customize I got the following errors (the error looks different each time I press “customize”
Always same error, just on a different line:
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 10880 bytes) in /home/ricardoch1/public_html/wp-content/plugins/types/library/toolset/types/embedded/includes/import-export.php on line 293Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 12800 bytes) in /home/ricardoch1/public_html/wp-content/plugins/types/library/toolset/types/embedded/includes/import-export.php on line 336
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 15360 bytes) in /home/ricardoch1/public_html/wp-content/plugins/types/library/toolset/types/embedded/includes/import-export.php on line 400
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 13440 bytes) in /home/ricardoch1/public_html/wp-content/plugins/types/library/toolset/types/embedded/includes/import-export.php on line 354
Same error when accesing via the themes page and selecting customize button there.
Other options as widgets, or menus worked perfectly.
Far from being an expert, just a medium user.(please excuse my English)
August 4, 2016 at 9:16 am #215591TomLead DeveloperLead DeveloperHi there,
The more plugins/features that are used, the more memory your installation uses.
You’ll need to increase the memory limit: https://generatepress.com/knowledgebase/increasing-memory-limit/
Hope this helps ๐
August 4, 2016 at 9:56 am #215610RicardoSolved!!!!
Magnificent Support, Thanks a lot.
Kind regards
RicardoAugust 4, 2016 at 9:57 am #215611TomLead DeveloperLead DeveloperYou’re welcome ๐
February 20, 2017 at 7:41 am #281393Laurence FriedmannHi Tom,
I’ve updated both the wp-config.php and got the admin to increase memory to 256MB, but the error still persists.
Is there anything else I can try?
February 20, 2017 at 10:26 am #281452TomLead DeveloperLead DeveloperAre you getting the same memory error as above? If so, it’s likely your hosting need to up the memory limit for you.
February 20, 2017 at 11:00 am #281470Laurence FriedmannHey Tom,
I am yes, but the memory limit has already been increased and it doesn’t seem to make a difference. Can an incompatible plugin cause this?
February 20, 2017 at 11:11 am #281480LeoStaffCustomer SupportHi Laurence,
Just want to make sure, have you tried contacting your host to increase the limit for you?
Let us know.
February 20, 2017 at 11:13 am #281481Laurence FriedmannHi Leo,
Yes indeed, limit is now at 256MB.
February 20, 2017 at 4:27 pm #281621TomLead DeveloperLead Developer67108864 bytes = 67.11MB.
Can you confirm that the error is still saying that number of bytes?
If so, you may need to ask your hosting to look into it, as that’s no where close to 256MB.
February 20, 2017 at 9:43 pm #281683Laurence FriedmannHi Tom,
It is still saying 67108864 bytes, yes.
We’re using a dedicated server and have a company that manages it for us, but I don’t really know what to ask them to do regarding this. Do you know what could be wrong?
February 20, 2017 at 9:46 pm #281684TomLead DeveloperLead DeveloperIf we’re going to listen to the error, it’s saying that 67MB is over your memory limit.
You’ll need to ask the management company to look at it – in this case the error is super specific which is good.
Basically, the way they’ve set the 256MB limit isn’t working, otherwise this error wouldn’t be happening.
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