Customize color add-on not working

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  • #120473
    Kris McGregor

    Hi Tom,
    Love your work! This is the 2nd purchase of the add-ons for another website I’m working on. The Customize color add-on is not working on any of the selections.Screen capture of issue What can we do to fix this?

    #120475
    Tom
    Lead Developer
    Lead Developer

    Looks like you may have a javascript error in one of your plugins.

    Can you try deactivating all non-GP plugins and see if the issue resolves? If it does, activate them one by one until it breaks again – this will tell you the problem plugin.

    Let me know 🙂

    #120485
    Kris McGregor

    Hi Tom,

    Thank you so much for the quick response and great support! You were right, it was a conflict with the Spider Event Calendar plugin I purchased last night…bummer! I need a descent calendar plugin. If it’s a choice between that plugin and Generate Press, GP wins.

    Thanks
    Kris

    #120548
    Tom
    Lead Developer
    Lead Developer

    Hmm, I wonder what the error was.

    Are you using Firefox? If so, install Firebug: http://getfirebug.com/

    Open Firebug in Firefox, and go to your Customizer with both plugins activated – there should be an error that shows up in the “Console” tab in Firebug.

    What’s the error say? 🙂

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