- This topic has 8 replies, 2 voices, and was last updated 3 years, 1 month ago by Leo.
October 17, 2017 at 9:00 am #405012Olga
I have 2 questions.
Where do I address (email) if I want to submit a question directly to you and not to the forum regarding the use and configuration of GP Premium?
Related to the above, after installing GP Premium, if i try to customize the blog, I only see a few options, not as shown in your demo video that includes masonry. I only see Grilla option.
On top of that, I am telling that I do not want to see the featured image once I open the entry or post but it doesn’t work out.
Thank youGP Premium 1.4.3October 17, 2017 at 9:15 am #405024LeoStaffCustomer Support
Any reason why you need to do that? We would like to keep all questions on here as much as possible so it can help other users. We now have a user website field which is only visible to admins as well so nobody can see your site other than us.
If you need to send login and password of your site you can use Account Issue here: https://generatepress.com/contact/
Not sure what Grilla option is? Did you activate the add-ons? https://docs.generatepress.com/article/installing-gp-premium/#activate-your-add-ons
To remove featured image on single post, try Customizer > Layout > Page Header > Single Post Header Location > Hide.October 17, 2017 at 10:37 am #405080Olga
Sorry, but I can’t find that :
Can you send and screenshoot. I would send you one from my side if I could, but not attachments are allowed here
To remove featured image on single post, try Customizer > Layout > Page Header > Single Post Header Location > Hide.October 17, 2017 at 10:42 am #405087Olga
I am afraid that one of the problems I mentioned in my first mail is that I do not have Customizer > Layout > Page Header in post
The options I have are:
Customizer > Layout > Content
Customizer > Layout > Columns
Customizer > Layout > Grilla
Customizer > Layout > Featured Image
and that’s why I told you that it seems that all features of Gp Premium have been installed properly as per what I have seen in demos
RegardsOctober 17, 2017 at 12:32 pm #405144LeoStaffCustomer Support
You can upload screenshots to a site like this: https://postimages.org/ and provide the direct links here.
Your site content is currently all from Elementor so maybe you are looking at Elementor’s customizer?
You can access GP’s customizer like this: https://docs.generatepress.com/article/finding-the-customizer/October 18, 2017 at 5:25 am #405492Olga
My site is base on GPPremium and I also use Elementor, but the theme, your theme, is the one that rules the web.
Ok. I see you can not help me..October 18, 2017 at 8:26 am #405637LeoStaffCustomer Support
I’m trying to 🙂
The customizer you described doesn’t sound like GP which is why I asked for a screenshot: https://postimages.org/
Elementor is a page builder which means it strips all of GP’s style if you are using it.
Did you try accessing the customizer like I suggested?October 18, 2017 at 12:50 pm #405820Olga
It is suppososed that GP allows the following options in the pro-version-:
Apartado específico para el blog, donde podrás personalizarlo a tu gusto
Page header imagen:
Page header content:
Page header logo:
In the image attaches, you will see I only have
My question is Where are the other options ? What’s wrong?
Hope we understand each other now !
Thank youOctober 18, 2017 at 5:00 pm #405924LeoStaffCustomer Support
Those options have been moved to Dashboard > Page Headers: https://docs.generatepress.com/article/page-header-overview/
And you can set blog page headers in global locations: https://docs.generatepress.com/article/page-header-global-locations/
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