[Resolved] Customization options not available

[Juan]

When I try to customize the theme I don’t find any option that allows me to do it. Only the widgets section appears. I have already increased the memory of the wp-config but it does not solve it. I can neither change the web logo nor do anything. I use the latest version of WP and PHP, the installation is fresh, from scratch and I do not have any other plugins installed.

[Fernando]

Hi Juan,

Can you check in Tools > Site Health if there’s any issue?

[Juan]

The health status is good, it only indicates that the optional imagick module needs to be installed and that it should remove inactive themes and plugins.

[Juan]

Hello? Not solved.

[David]

Hi there,

can you temporarily disable ALL plugins except for GP Premium, then try to access this Customizer.
If there are still no options, whilst in the Customizer, Right Click -> Inspect the page, this will open the Browser Developers tools, check the Console tab for any errors.

Let me know.

[Juan]

Hello, I am not using any other plugin except that one, since the website is under construction. When inspecting receive this error:

Uncaught TypeError: _.contains is not a function
at i.renderContent (load-scripts.php?c=0&load%5Bchunk_0%5D=heartbeat,customize-base,customize-controls,customize-widgets&ver=6.0.2:6:45138)
at load-scripts.php?c=0&load%5Bchunk_0%5D=heartbeat,customize-base,customize-controls,customize-widgets&ver=6.0.2:6:41262
at c (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:28327)
at Object.add [as done] (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:28605)
at Function.<anonymous> (load-scripts.php?c=0&load%5Bchunk_0%5D=heartbeat,customize-base,customize-controls,customize-widgets&ver=6.0.2:6:41109)
at c (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:28327)
at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:29072)
at load-scripts.php?c=0&load%5Bchunk_0%5D=heartbeat,customize-base,customize-controls,customize-widgets&ver=6.0.2:4:3980
at c (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:28327)
at Object.add [as done] (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:28605)

[Juan]

And this:

load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2 jQuery.Deferred exception: _.contains is not a function TypeError: _.contains is not a function
at i.renderContent (https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=heartbeat,customize-base,customize-controls,customize-widgets&ver=6.0.2:6:45138)
at https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=heartbeat,customize-base,customize-controls,customize-widgets&ver=6.0.2:6:41262
at c (https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:28327)
at Object.add [as done] (https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:28605)
at Function.<anonymous> (https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=heartbeat,customize-base,customize-controls,customize-widgets&ver=6.0.2:6:41109)
at c (https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:28327)
at Object.fireWith [as resolveWith] (https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:29072)
at https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=heartbeat,customize-base,customize-controls,customize-widgets&ver=6.0.2:4:3980
at c (https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:28327)
at Object.add [as done] (https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:28605) undefined
S.Deferred.exceptionHook @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2
3load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2 jQuery.Deferred exception: _.contains is not a function TypeError: _.contains is not a function
at i.renderContent (https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=heartbeat,customize-base,customize-controls,customize-widgets&ver=6.0.2:6:45138)
at https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=heartbeat,customize-base,customize-controls,customize-widgets&ver=6.0.2:6:41262
at c (https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:28327)
at Object.add [as done] (https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:28605)
at Function.<anonymous> (https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=heartbeat,customize-base,customize-controls,customize-widgets&ver=6.0.2:6:41109)
at c (https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:28327)
at Object.fireWith [as resolveWith] (https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:29072)
at https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=heartbeat,customize-base,customize-controls,customize-widgets&ver=6.0.2:4:3980
at c (https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:28327)
at fireWith (https://john5cripto.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,wp-hooks,underscore,wp-dom-ready&ver=6.0.2:2:29072) undefined

[David]

What happens if you disable GP Premium and switch the theme temporarily to one of the Twenty Something themes ?

[Juan]

If I do that, sometimes, with some themes it works.

[Juan]

I am using the theme as if it were a free one when I paid for it. I feel I have been scammed.

[David]

The issue isn’t theme related, if it were then which you switched to ANY other theme, the issue would go away. If the issue persists with a Twenty Something theme then it means there is another issue.

As you have no other plugins installed we can dismiss that as a problem.

Do you have any caching or optimizations on your server ?

[Juan]

The error disappears with other themes, if you want I can send you a screenshot.

[David]

Could you provide us with a Temporary admin login so we can take a closer look?

You can share any information in the Private Information field

[Juan]

No problem

[Leo]

Can you disable all plugins except GP Premium for us to take a look?

Sorry we cannot do that for you.

Please consider starting a staging site if this is a live site with traffic – we have not received other reports on this so it can take a little more debugging.

Thanks!

[Author]

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