- This topic has 14 replies, 2 voices, and was last updated 1 year, 6 months ago by Leo.
September 8, 2019 at 11:22 am #1004206Mike
attempting to download the free version so that I can use my paid version. Can’t do either and no customer service help is available. Would like my money back or someone help me with this issue.September 8, 2019 at 11:33 am #1004210LeoStaffCustomer Support
We are always available to help 🙂
The free theme can be download directly from the WordPress repository like this:
Is it not working for you?
Let me know 🙂September 8, 2019 at 11:48 am #1004218Mike
Good Afternoon Leo….I can’t get the free version to download on my new website, I can download the premium plugin, but that doesn’t help me without the free version.September 8, 2019 at 11:55 am #1004222LeoStaffCustomer Support
That’s strange. Usually you can download one by going to Appearance > Themes > Add New and search for GeneratePress.
This is not working for you?
If not you can also download a version by clicking the Download button on this page then installed manually:
Let me know if this helps 🙂September 8, 2019 at 3:51 pm #1004326Mike
Still unable to download the free version of GeneratePress. It gives an error message – unable to create directory, install fails.September 8, 2019 at 3:52 pm #1004328LeoStaffCustomer SupportSeptember 8, 2019 at 4:01 pm #1004334Mike
[Private info removed]
Please let me know what you find.September 8, 2019 at 4:04 pm #1004336LeoStaffCustomer SupportSeptember 8, 2019 at 4:04 pm #1004337Mike
You were recommended by my mentor (a fellow Canadian in Vancouver) Jay from magistudios.com, so I would really like to see this workout.September 8, 2019 at 4:06 pm #1004338LeoStaffCustomer SupportSeptember 8, 2019 at 4:08 pm #1004344LeoStaffCustomer SupportSeptember 8, 2019 at 4:16 pm #1004350Mike
I am flabbergasted, How did you do that? What was the issue causing my problems?
Thank you for all your help, sorry for being an A-H in the beginning of the posts.September 8, 2019 at 4:17 pm #1004351LeoStaffCustomer SupportSeptember 8, 2019 at 4:53 pm #1004365Mike
Thank you for everything Leo and I hope that you have a great evening,
Mike JonesSeptember 8, 2019 at 7:13 pm #1004397
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