[Support request] Custom 404 page, navigation doesn’t show up

Home Forums Support Custom 404 page, navigation doesn’t show up

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #1337709
    Nadine

    Hi,
    I created a custom 404 page, and added the header element like every other page on the site, but it doesn’t show on the front end. The logo from the header shows up, but not the nav bar. I can’t figure out why.
    Thanks!

    #1337854
    Leo
    Staff
    Customer Support

    Hi there,

    Do you have any layout elements that might be disabling the navigation?

    #1337863
    Nadine

    I can’t imagine what. I see the navigation when I’m editing the page in elementor, but when I view it on the front end it doesn’t show. I’m using the exact same header element i’m using on all the other pages, I just cloned one, edited it and set it to appear on that page. The logo shows, but the nav doesn’t.

    #1337865
    Leo
    Staff
    Customer Support

    What happens if you disable Elementor?

    #1337878
    Nadine

    Thats not an option. I can’t do that on a site the client sees.

    #1337893
    Leo
    Staff
    Customer Support

    Then can you create a staging site and duplicate the situation over so we can do some testing?

    Not sure how else we can debug this.

    #1339186
    Nadine

    I’m not sure how that will help though, the 404 page in question is built with it. If I turn off Elementor there won’t be a custom 404 page.

    #1339203
    Leo
    Staff
    Customer Support

    It would help us determine if Elementor is causing the issue.

    The navigation should show by default on the default 404 page.

    Maybe check with Elementor’s support first?

Viewing 8 posts - 1 through 8 (of 8 total)
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