cURL error 28: Connection timed out after 10000 milliseconds

Hi there,

Can you send me your IP address and I'll check with our hosting?

Thanks! :)

Hello,

thank you very much for your reply.

The affected IP address is:

91.216.248.21

Best regards,

Wilfried

Hello again,

Here is another information from my provider:

the domain resolves to the web frontend, which is different from the web hosting server. The server has the outgoing IP address 62.113.217.21.

I hope this helps.

Best regards,

Wilfried

Hi there,

I just heard back from our hosting and this is what they said:

The IP 62.113.217.21 has been spamming many sites across our network. Perhaps this is behind a VPN? I won't be able to unblock that one I'm afraid. However, 91.216.248.21 is not blocked.

Hello,

thank you for the information.

I will pass it on to my provider.

Best regards,

Wilfried

You're welcome :)

Hello ,
I am getting cURL error 28:Connection timed out after 10000 milliseconds while trying to update my Licence key. I am new to Wordpress. Could you please help me out on this issue.

Hi there,

it requires some troubleshooting to find the cause a cURL error - see this article for how to do that:

https://docs.generatepress.com/article/curl-error-28-connection-timed-out/

You may want to pass it onto your Hosting provider and let them check for you.

Hello David,
Thanks for the reply. I contacted my hosting provider and they said that Generate Press server seems to be blocking one of their shared server which is causing the issue. As per my hosting provider Dreamhost Whitelisting their servers would solve the issue. Please help.

Can you let me know your server IP address so I can check with our hosting?

Hello Stacey,My hosting provider has asked me to ensure whether Dreamhost servers culver.dreamhost.com and *.dreamhost.com are whitelisted by GP.
I hope this will help.
Thank You.

Hi there,

I just replied to your email as well. We'll keep this topic going in the email thread :)