Home › Forums › Support › cURL error 28: Connection timed out after 10000 milliseconds This topic has 7 replies, 5 voices, and was last updated 2 years, 11 months ago by Stacey Usborne. Viewing 8 posts - 1 through 8 (of 8 total) Author Posts October 7, 2020 at 7:56 am #1476735 Chitika I get this error when I try to update the GP Premium plugin. I added the license key and clicked on “Save”. Then this error. October 7, 2020 at 8:51 am #1476882 LeoStaff Customer Support Hi there, Can you go through the steps here first? https://docs.generatepress.com/article/curl-error-28-connection-timed-out/ Let me know ๐ October 7, 2020 at 9:08 am #1476903 Chitika Hello. Why is this website only. Is there any incompatibility with any plugins. On my other site its working properly. October 7, 2020 at 9:21 am #1476924 LeoStaff Customer Support There is no way for us to tell why it’s just this site. You can definitely try deactivating all plugins to test. April 14, 2021 at 1:01 am #1733577 Michael Let me chip in here. Same error first time on a dedicated machine. cURL enabled, latest PHP 7 branch. IP: 78.47.17.8. Did all as listed in the support document. Error comes up when trying to activate GP. April 14, 2021 at 7:30 am #1734221 TomLead Developer Lead Developer It’s usually one of two reasons why this happens: 1. Our server has blocked your server due to too many login attempts. 2. Your server isn’t allowing communication with our server. We can check #1 with our server if you’d like to provide your server IP. April 14, 2021 at 7:44 am #1734245 Michael Hi Tom. I have already submitted that IP – see my previous entry… Thanks, Michael April 14, 2021 at 8:13 am #1734286 Stacey UsborneStaff Customer Support Hi Michael, Can you try now? Let me know ๐ Author Posts Viewing 8 posts - 1 through 8 (of 8 total) You must be logged in to reply to this topic. Log In Username: Password: Keep me signed in Log In