[Support request] cURL error 28: Connection timed out after 10000 milliseconds

Home Forums Support [Support request] cURL error 28: Connection timed out after 10000 milliseconds

Home Forums Support cURL error 28: Connection timed out after 10000 milliseconds

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #1476735
    Chitika

    I get this error when I try to update the GP Premium plugin.
    I added the license key and clicked on “Save”.
    Then this error.

    #1476882
    Leo
    Staff
    Customer Support

    Hi there,

    Can you go through the steps here first?
    https://docs.generatepress.com/article/curl-error-28-connection-timed-out/

    Let me know ๐Ÿ™‚

    #1476903
    Chitika

    Hello.
    Why is this website only.
    Is there any incompatibility with any plugins.
    On my other site its working properly.

    #1476924
    Leo
    Staff
    Customer Support

    There is no way for us to tell why it’s just this site.

    You can definitely try deactivating all plugins to test.

    #1733577
    Michael

    Let me chip in here. Same error first time on a dedicated machine. cURL enabled, latest PHP 7 branch. IP: 78.47.17.8. Did all as listed in the support document. Error comes up when trying to activate GP.

    #1734221
    Tom
    Lead Developer
    Lead Developer

    It’s usually one of two reasons why this happens:

    1. Our server has blocked your server due to too many login attempts.
    2. Your server isn’t allowing communication with our server.

    We can check #1 with our server if you’d like to provide your server IP.

    #1734245
    Michael

    Hi Tom. I have already submitted that IP – see my previous entry… Thanks, Michael

    #1734286
    Stacey Usborne
    Staff
    Customer Support

    Hi Michael,

    Can you try now?

    Let me know ๐Ÿ™‚

Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.