[Support request] Cryptocurrency Widgets PRO

Home Forums Support [Support request] Cryptocurrency Widgets PRO

Home Forums Support Cryptocurrency Widgets PRO

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #1628923
    Michel

    Hi, i installed the plug-in “Cryptocurrency Widgets PRO” and put the code [ccpw id=”2636″] on a page. The only thing i see online is the code and not the charts. In the back-end everything work fine. I email the maker of the plugin but he think it is a conflict between the Theme and the plugin. Can you help?

    #1628978
    David
    Staff
    Customer Support

    Hi there,

    the Theme doesn’t have an impact on how a shortcode is output, thats a pure WP function. Can you share a link to where i can see the issue – might be something we can help with ?

    #1628981
    Michel

    Hi David,

    thanks for the reply. This is the link: https://www.slimlerenbeleggen.nl/crypto-koers/

    You see only the code [ccpw id=”2636″]

    regards

    #1628987
    David
    Staff
    Customer Support

    Looks like a problem with the quotes: vs vs "
    Make sure all quotes are straight like this: "

    So the shortcode should be:

    [ccpw id="2636"]

    #1629000
    Michel

    Thanks unfortunately that is not the solution.

    #1629002
    David
    Staff
    Customer Support

    I am still seeing those bad quotemarks on the front end of the site – a shortcode will break if those are incorrect.

    #1629052
    Michel

    I copy your code and it is exactly the same

    [ccpw id="2636"]

    #1629166
    David
    Staff
    Customer Support

    How is the shortcode being added to the post/page ?

    Is it in Shortcode Block ? And have you tried adding it to a HTML Block instead ?

    If it still doesn’t work, then try temporarily switching to a WP TwentySomething theme

    #1629214
    Michel

    I have tried in a HTML block.

    In Twenty-one the plugin works. And i try another crypto plugin in GeneratePress and it doesn’t work either

    #1629432
    David
    Staff
    Customer Support

    OK, so do you have a Child Theme installed ? If so can you test it just on the Parent Theme.
    Then check with GPP Premium plugin disabled.

    Let me know

Viewing 10 posts - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.