- This topic has 8 replies, 3 voices, and was last updated 2 months ago by
.
-
Posts
-
Hello,
When I deactivate the woocommerce plugin, a critical error occurs on my complete website: http://prnt.sc/tkk7rz It leads to this link: https://wordpress.org/support/article/debugging-in-wordpress/
When contacting woocommerce, they said I should contact my host about both issues. I did so and my host said the following:As for the error when deactivating the WooCommerce plugin, I was able to reproduce it on my end as well.
This issue appears to be associated with the theme of your website, as I made the following tests:
1. Created a backup of the database and moved it outside of public_html.
2. Stopped the WooCommerce plugin and the error occurred
3. Switched the theme to TwentyTwenty and the website was live again
4. Imported the database from the backup I created to reverse the changes made.Can you help me with this?
Customer Support
Hi there,
are you using a Child Theme with GeneratePress ?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/yes
Customer Support
Does the issue happen if you activate the parent theme?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/No, then it is fine….
So you need to identify what functions you’ve added in your child theme that’s causing the issue.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/ok thanks a lot for your time 🙂
No problem 🙂
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
- You must be logged in to reply to this topic.