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[Support request] Create Different Action on Mobile

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • #1142806
    Linda

    Hi Support,

    We have a PDF document for new users to download. Just learned PDFs don’t work on iPhones (without some added app).

    Is there a way for mobile users to be directed to a different web page? Non mobile users are directed via a button to a web page that has the PDF document embedded in it.

    Thank you,

    Linda

    #1142823
    Linda

    STOP THE PRESSES! You guys have already fixed this in your responsive theme! I was listening to an instructor in an SEO course re. the PDF problem without checking it for myself. I just did and the PDF shows up just fine. It’s a bit squished left to right, but perfectly readable and acceptable.

    Sorry to bug you without proper checking on our end. Please blame it on it being Friday and accept my apologies!!!

    Linda

    P.S. The only thing that doesn’t work is the link in the PDF. Can that be fixed? It works fine on my desktop version.

    #1142846
    Leo
    Staff
    Customer Support

    Hi there,

    The only thing that doesn’t work is the link in the PDF. Can that be fixed?

    Not sure if I understand, the link in the actual pdf document?

    #1142906
    Linda

    Yup, that’s it.

    #1142913
    Leo
    Staff
    Customer Support

    Unfortunately I’m not sure about that as the theme itself has no control over it.

    I’m guessing it’s the app that opens the pdf doesn’t support links?

    #1142921
    Linda

    Okay, I understand, Leo. Your guess re. the app makes sense to me.

    I could try uploading a Word version to see if that app does support links??? Does this make sense to you? Realize that is not a theme question, but your tech knowledge is wider than mine!

    Or maybe this is something I could research online before jumping in???

    Regardless, appreciate your rapid response and effort to help … as always.

    Linda

    #1142934
    Leo
    Staff
    Customer Support

    I could try uploading a Word version to see if that app does support links??? Does this make sense to you?

    Could definitely try that. Or try a different app to open the pdf file and see if that works.

    #1142946
    Linda

    Thanks for your suggestions, Leo. Will work on both of them and see how it goes. Will post back once I have in case it might help another GeneratePress-er.

    Enjoy your weekend!

    Linda

    #1142957
    Leo
    Staff
    Customer Support
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