[Support request] Costumization only shows “widgets”

[frederico]

Hi,
When I click on “costumize” I only have access to “widget”…
How can I fix this?
I already uninstalled and installed the theme/plug-in again but it didn’t work.
I still have the same problem.
Frederico

[David]

Hi there,

first thing to check is for a plugin conflict, by disabling ALL plugins.
If the issue persists, leave the plugins disabled and then switch to a core TwentyNineteen theme.

If the customizer is still a problem then its generally the a server setup issue.
Go to Tools > Site Health, first check there are no errors, then go to Info > Server and share the settings in your next reply.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[frederico]

Hi David,
So, I just have disable all plugins (didn’t work) and now I have to switch to another theme… Simple…
Ok… Just let it go mate.
I will just switch for good to Elementor…
Bye.
F

[David]

Sorry you feel that way.
The steps i provided above were a debugging process.
The above issue generally arise where the server is timing out. Increasing server stats or disabling high overhead plugins fixes that.

But i hope it works out for you!

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Author]

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