[Support request] Container width messed up front end and back end in block editor

[Weatherly]

The containers are now all showing riding to the left.

We tried disabling all the plugins. We tried clearing and disabling the cache.

We tried starting a new blocks page from scratch and it does it on the new page

It’s not only shifted in the page editor but its causing display issues on the front end in the preview.

This is new this started this week.

The anniversary page is when it started, on Wednesday. It started fine, it was saved, and then it all rode to the side. It’s now on all block pages using containers. Block pages that don’t use containers seem to be fine.

Here are some images. Some are how it SHOULD look and some are how it looks now (That’s at the end of the file name.)

Pictures

[Ying]

Hi there,

Can you check what the versions of the GP theme/ GP Premium plugin/GenerateBlocks/ GenerateBlocks Pro(if you have it) are?

Do you have the Gutenberg plugin installed?

Let me know!

[Weatherly]

GP Theme version: Version: 3.2.4
GP Premium plugin: Version 2.2.2
Generate Blocks: Version 1.7.3
Gutenberg plugin: Not installed

[Leo]

Hi there,

That’s strange. We haven’t received other reports on this and are unable to replicate it on our end.

Are you able to start a staging site for us to take a look from the backend?

Please disable all plugins except for GP Premium and GenerateBlocks.

Thanks!

[Weatherly]

I found something. It’s some kind of conflict. Using a GenerateBlocks container, when our Timeline plugin is enabled it messes up the layout for the entire page, both front end and in the editor.

We did test with another theme and all other plugins disabled. So it’s definitely those 2 plugins conflicting. Generateblocks Version 1.7.3, Post Timeline – Vertical and Horizontal Timeline plugin 6.0.9 from Agilelogix on Codecanyon

We’ve contacted the maker of that Timeline plugin but do you have any ideas? Here is the Clone Site. The only things enabled are Generatepress, GenerateBlocks and the offending Timeline plugin so you can see what it does. The Home page is one of the affected pages, as well as any new one with a Generateblocks container.

[Leo]

Is this an editor only issue?

I don’t see the difference at the front end with/without the Post Timeline plugin.

[Weatherly]

The previously published pages only show it on the back end. We don’t dare edit those, we’ve only checked and confirmed it was doing it there. However, the page added after the Timeline plugin was added shows something is wrong on both sides. The back end is squished, it did not look like that while being built before publishing and as soon as it was published, that is when the trouble began. The front end top row container is expanding outside the page on the front, where it says Events. I’ll add the exact URL of that page in the private area.

[Leo]

I can’t see why GB would be causing this issue, unfortunately.

Did you get a response plugin author?

It’s a CodeCanyon plugin that’s not in the WP repo so it’s more complicated for sure.

[Weatherly]

The only response we’ve gotten from them is they’ll look into it. They haven’t asked for login credentials or anything like that, so we’re stuck in the middle.

[Leo]

Would you consider using an alternative plugin? I believe this one from WP repo offers similar features.

[Author]

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