- This topic has 13 replies, 3 voices, and was last updated 1 year, 6 months ago by Leo.
January 22, 2021 at 4:08 pm #1629907Felicia
Hello, the container content padding buttons aren’t working properly. The left and right buttons move each side simultaneously instead of individually. For example, when trying to adjust the left padding,the right side moves with it.The top and bottom buttons don’t appear to adjust anything. The buttons aren’t linked. This problem is with the blocks and the customizer. I’m using the latest version of gp and gpp. No css. No customizations. Please help me figure this out. Thanks, Felicia.January 22, 2021 at 6:11 pm #1629946LeoStaffCustomer SupportJanuary 22, 2021 at 6:36 pm #1629951Felicia
Well, it’s in coming soon mode. Although I’ve had wordpress & gp for a while, I’m just now trying to figure it out. I don’t know how to link you while in coming soon mode or give you credentials. I can disable the plugin for you. Will that work?January 23, 2021 at 2:56 am #1630153DavidStaffCustomer Support
when you reply you will see a Private Information field.
In there you can provide the URL, User login and Password for an Admin user.
Only GP Support can see the content of the private information.
We can then login just to see the front end of the site.January 24, 2021 at 1:52 pm #1631869Felicia
Hi, what email address do I enter for your access?
Thanks!January 24, 2021 at 6:23 pm #1631995LeoStaffCustomer SupportJanuary 25, 2021 at 11:33 am #1633231Felicia
Hello, I tried to recreate the issue with left & right side moving at the same time, but that doesn’t seem to happen anymore. Instead, it moves individually but with every other click. And, some of the margins don’t seem to move. It’s probably just an operator error, but thank you for looking at it for me. I put the credentials in the private location below. I hope it works for you.
P.S. I’m working on the home page. All the other pages are empty.January 25, 2021 at 11:35 am #1633232Felicia
Oh, one more thing. I tried it with a background color and without.
Thank You.January 25, 2021 at 11:40 am #1633235Felicia
LOL, I think I forgot to give the website address. See below.January 25, 2021 at 6:05 pm #1633491LeoStaffCustomer Support
Not exactly sure if I understand the issue here.
Are you referring to the GB container with an image in it on the home page?
The container padding option seems to work correctly to me:
Let me know if I”m missing something here.January 25, 2021 at 6:52 pm #1633517Felicia
Hello, I’m sorry if I’m confusing you. Maybe I’m just confused on how it’s supposed to work. I watched the screen cast & I see that the left & right padding is moving correctly and I see that the top is moving correctly, but I couldn’t see the bottom movement. I noticed that you held down the button to make it move quickly instead of one click at a time like I was doing. I would click once expecting it to move a little, but it would only move every other click. I was having the same issue with the margins too where it didn’t appear to adjust anything. The issue was also in the customizer for the container content padding, etc.
If you say the margin and the padding features for the image area are working fine in the block and the customizer, then I would just chalk it up to my lack of understanding and continue to learn how to work it.
Thank You!January 25, 2021 at 7:34 pm #1633559LeoStaffCustomer Support
but I couldn’t see the bottom movement
Bottom padding doesn’t show any movements as the container height is increasing. You will see it with a background color.
I would click once expecting it to move a little, but it would only move every other click.
This should also work as well as shown in the pink container here:
https://www.screencast.com/t/Ovmp9zbSJanuary 25, 2021 at 8:07 pm #1633583Felicia
Ok, I see the single click works for you as well as the padding. I’ll assume the margins work for you too.
Thank you for checking things out for me. I really do appreciate your quick response and help.January 25, 2021 at 8:17 pm #1633591
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