- This topic has 24 replies, 2 voices, and was last updated 1 year, 11 months ago by Leo.
August 7, 2019 at 10:19 am #978333Milt
I have my post page set so that it displays my post but doesn’t include comments which is fine. However when I go to create a new post the comment form doesn’t appear.August 7, 2019 at 11:06 am #978361LeoStaffCustomer Support
Comments system is actually handled by WordPress itself.
Can you check the settings here and just do the opposite of removing it?
https://docs.generatepress.com/article/removing-comments/August 7, 2019 at 11:49 am #978400LeoStaffCustomer Support
So you don’t see this screen?
https://wordpress.org/support/article/settings-discussion-screen/August 7, 2019 at 1:39 pm #978480LeoStaffCustomer SupportAugust 7, 2019 at 1:50 pm #978483Milt
Yes I see that screen. Everything is checked except under other comments the checkbox for user must register and break comments.August 7, 2019 at 3:25 pm #978541LeoStaffCustomer SupportAugust 7, 2019 at 3:43 pm #978556Milt
Yes if I create a post without using BB I get the same results. The comment form doesn’t show up. My website if icreatecardsandmore.com. Do I need to send you my username and password,August 7, 2019 at 3:57 pm #978566LeoStaffCustomer Support
I checked the first post “Great Places” and can see the comment form no issue:
I see a load comment button in the second post “Friendly Daisy” and that isn’t a GP element:
Have you tried disabling that plugin? Perhaps it’s causing some issues?August 7, 2019 at 4:10 pm #978572Milt
I’ve deactivate it but still have problem. If you go to Project Gallery then select the post Balmy Blue you will see if doesn’t show a place for the comments to be enter even though I have it checked when I created the post.August 7, 2019 at 6:45 pm #978644LeoStaffCustomer SupportAugust 8, 2019 at 3:11 pm #979411Milt
Yes the allow comments option is checked but the comment form doesn’t show up. If you look at Sailing Along post under the Project Gallery you will see that comments doesn’t appear. If you look at the page name “post” you will see that the comments are turned off even though comments are allowed on the quick edit screen.August 8, 2019 at 5:00 pm #979442LeoStaffCustomer Support
Unfortunately I’m not seeing anything obvious.
Can you try disabling all plugins except GP Premium to eliminate any conflicts?
If that doesn’t help, does it work normally if you temporarily switch to a default twenty series WP theme?August 8, 2019 at 5:19 pm #979450Milt
I’ve disable all plugins except beaver builder and it still doesn’t correct the problem. I try switching to twenty series and still have the problem. The only other thing I see if I go to the tool Site Health it says my PHP version needs an update.August 8, 2019 at 5:36 pm #979458LeoStaffCustomer SupportAugust 8, 2019 at 5:40 pm #979459Milt
I’ve contacted Beaver Builder who believes it is a theme issue. I’m at a lost since I’ve spent a lot of money to both Generate Press and Beaver Builder which neither seem to be able to resolve the issue.
- You must be logged in to reply to this topic.