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I have my post page set so that it displays my post but doesn’t include comments which is fine. However when I go to create a new post the comment form doesn’t appear.
Customer Support
Hi there,
Comments system is actually handled by WordPress itself.
Can you check the settings here and just do the opposite of removing it?
https://docs.generatepress.com/article/removing-comments/So you don’t see this screen?
https://wordpress.org/support/article/settings-discussion-screen/Is the Allow people to post comments on new articles option checked?
Yes I see that screen. Everything is checked except under other comments the checkbox for user must register and break comments.
Can you link me to a new post without using BB?
Yes if I create a post without using BB I get the same results. The comment form doesn’t show up. My website if icreatecardsandmore.com. Do I need to send you my username and password,
I checked the first post “Great Places” and can see the comment form no issue:
https://www.screencast.com/t/KrNrMNohaByI see a load comment button in the second post “Friendly Daisy” and that isn’t a GP element:
https://www.screencast.com/t/4ggmGWbdgvmvHave you tried disabling that plugin? Perhaps it’s causing some issues?
I’ve deactivate it but still have problem. If you go to Project Gallery then select the post Balmy Blue you will see if doesn’t show a place for the comments to be enter even though I have it checked when I created the post.
When you go to Quick Edit screen, is the Allow Comments option checked?
https://www.screencast.com/t/qeIBT2pRYes the allow comments option is checked but the comment form doesn’t show up. If you look at Sailing Along post under the Project Gallery you will see that comments doesn’t appear. If you look at the page name “post” you will see that the comments are turned off even though comments are allowed on the quick edit screen.
Unfortunately I’m not seeing anything obvious.
Can you try disabling all plugins except GP Premium to eliminate any conflicts?
If that doesn’t help, does it work normally if you temporarily switch to a default twenty series WP theme?
I’ve disable all plugins except beaver builder and it still doesn’t correct the problem. I try switching to twenty series and still have the problem. The only other thing I see if I go to the tool Site Health it says my PHP version needs an update.
I try switching to twenty series and still have the problem
That tells us it’s not a theme issue.
I don’t think PHP version matters but might be worth a shot.
I’ve contacted Beaver Builder who believes it is a theme issue. I’m at a lost since I’ve spent a lot of money to both Generate Press and Beaver Builder which neither seem to be able to resolve the issue.
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