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Hi I am not sure why but when I hit reply to an existing comments it makes the whole page reload. While I have tested this on vanila install does not load the whole page.
Customer Support
Hi there,
Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?
Let me know 🙂
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/I have done that and it is still the same.
if you try to hit reply you will some queries that are being added to the URL and on vanilla install that behaviour does not happen.
if you try to hit reply you will some queries that are being added to the URL and on vanilla install that behaviour does not happen.
That should be normal. Just in the vanilla install here and the same thing happens:
https://wordpress-202309-991531.cloudwaysapps.com/?p=1#comment-3Can you post a test comment as well and see if you see the same?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/well I do not see that to be the case. Please check this video.
https://gyazo.com/d2efb6a1bbc1e4be32658eed9c801bfeAlso as you can notice the whole page is not reloading.
Ahh you are referring to the Reply link -sorry I misunderstood.
Can you disable all plugins on your site for me to take a look?
This is not a default
<div>in GP:
https://www.screencast.com/t/Dprw1SkW8DAny custom functions added or have you modified the theme’s core files at all?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/ok all plugins are deactivated now, please check and let me know.
Can you activate the parent theme to test?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/done
I am sorry but I cannot keep the parent theme active for long since it is breaking things. Did you check it?
Looks like you’ve switched back already.
In this case are you able to start a staging site and duplicate the current environment over so we can do some testing?
The comment system is handled by WordPress so it might be good to check WordPress support as well.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/I created a staging site and updated the link for you.
Let me know if you can help now.
Thank you.
Can you try activating twenty series WP theme with all plugins disaled and see if the issue occur there?
The whole comment system is handled by WordPress itself so I suspect it’s a WordPress issue
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
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