- This topic has 12 replies, 2 voices, and was last updated 1 year, 9 months ago by Leo.
April 7, 2020 at 2:27 pm #1230430Sumit
Hi I am not sure why but when I hit reply to an existing comments it makes the whole page reload. While I have tested this on vanila install does not load the whole page.April 7, 2020 at 2:28 pm #1230436LeoStaffCustomer SupportApril 7, 2020 at 2:32 pm #1230439Sumit
I have done that and it is still the same.
if you try to hit reply you will some queries that are being added to the URL and on vanilla install that behaviour does not happen.April 7, 2020 at 2:36 pm #1230449LeoStaffCustomer Support
if you try to hit reply you will some queries that are being added to the URL and on vanilla install that behaviour does not happen.
That should be normal. Just in the vanilla install here and the same thing happens:
Can you post a test comment as well and see if you see the same?April 7, 2020 at 2:39 pm #1230450Sumit
well I do not see that to be the case. Please check this video.
Also as you can notice the whole page is not reloading.April 7, 2020 at 2:50 pm #1230467LeoStaffCustomer Support
Ahh you are referring to the Reply link -sorry I misunderstood.
Can you disable all plugins on your site for me to take a look?
This is not a default
Any custom functions added or have you modified the theme’s core files at all?April 7, 2020 at 2:52 pm #1230469Sumit
ok all plugins are deactivated now, please check and let me know.April 7, 2020 at 2:54 pm #1230474LeoStaffCustomer SupportApril 7, 2020 at 2:55 pm #1230477Sumit
doneApril 7, 2020 at 2:58 pm #1230478Sumit
I am sorry but I cannot keep the parent theme active for long since it is breaking things. Did you check it?April 7, 2020 at 3:10 pm #1230489LeoStaffCustomer Support
Looks like you’ve switched back already.
In this case are you able to start a staging site and duplicate the current environment over so we can do some testing?
The comment system is handled by WordPress so it might be good to check WordPress support as well.April 7, 2020 at 3:30 pm #1230506Sumit
I created a staging site and updated the link for you.
Let me know if you can help now.
Thank you.April 7, 2020 at 7:04 pm #1230617LeoStaffCustomer Support
Can you try activating twenty series WP theme with all plugins disaled and see if the issue occur there?
The whole comment system is handled by WordPress itself so I suspect it’s a WordPress issue
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