- This topic has 12 replies, 2 voices, and was last updated 1 year ago by
Leo.
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April 7, 2020 at 2:27 pm #1230430
Sumit
Hi I am not sure why but when I hit reply to an existing comments it makes the whole page reload. While I have tested this on vanila install does not load the whole page.
April 7, 2020 at 2:28 pm #1230436Leo
StaffCustomer SupportHi there,
Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?
Let me know 🙂
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/April 7, 2020 at 2:32 pm #1230439Sumit
I have done that and it is still the same.
if you try to hit reply you will some queries that are being added to the URL and on vanilla install that behaviour does not happen.
April 7, 2020 at 2:36 pm #1230449Leo
StaffCustomer Supportif you try to hit reply you will some queries that are being added to the URL and on vanilla install that behaviour does not happen.
That should be normal. Just in the vanilla install here and the same thing happens:
https://wordpress-202309-991531.cloudwaysapps.com/?p=1#comment-3Can you post a test comment as well and see if you see the same?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/April 7, 2020 at 2:39 pm #1230450Sumit
well I do not see that to be the case. Please check this video.
https://gyazo.com/d2efb6a1bbc1e4be32658eed9c801bfeAlso as you can notice the whole page is not reloading.
April 7, 2020 at 2:50 pm #1230467Leo
StaffCustomer SupportAhh you are referring to the Reply link -sorry I misunderstood.
Can you disable all plugins on your site for me to take a look?
This is not a default
<div>
in GP:
https://www.screencast.com/t/Dprw1SkW8DAny custom functions added or have you modified the theme’s core files at all?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/April 7, 2020 at 2:52 pm #1230469Sumit
ok all plugins are deactivated now, please check and let me know.
April 7, 2020 at 2:54 pm #1230474Leo
StaffCustomer SupportCan you activate the parent theme to test?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/April 7, 2020 at 2:55 pm #1230477Sumit
done
April 7, 2020 at 2:58 pm #1230478Sumit
I am sorry but I cannot keep the parent theme active for long since it is breaking things. Did you check it?
April 7, 2020 at 3:10 pm #1230489Leo
StaffCustomer SupportLooks like you’ve switched back already.
In this case are you able to start a staging site and duplicate the current environment over so we can do some testing?
The comment system is handled by WordPress so it might be good to check WordPress support as well.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/April 7, 2020 at 3:30 pm #1230506Sumit
I created a staging site and updated the link for you.
Let me know if you can help now.
Thank you.
April 7, 2020 at 7:04 pm #1230617Leo
StaffCustomer SupportCan you try activating twenty series WP theme with all plugins disaled and see if the issue occur there?
The whole comment system is handled by WordPress itself so I suspect it’s a WordPress issue
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/ -
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