- This topic has 7 replies, 2 voices, and was last updated 1 year ago by David.
February 14, 2020 at 11:44 am #1165658mackiecompany
I’m getting the following error message at checkout with Square card payments.
“An error occurred, please try again or try an alternate form of payment.”
WooCommerce Support have suggested a fix to turn on the “address 2 line” as required.
An issue was introduced recently and occurs only when the address 2 line is hidden. As a temporary workaround, you can fix by making this field required in Appearance > Customize > WooCommerce > Checkout
Only problem is I’ve turned it on under customiser but 2nd line does appear.
Hope you can help. Our shop maintenance page is on. I can email you a admin login.
ScottFebruary 14, 2020 at 4:33 pm #1165770LeoStaffCustomer Support
Have you checked with WooCommerce’ support for this?
This doesn’t sound like it’s a theme issue.
The options in the Customize > WooCommerce panel are actually coming from WooCommerce itself and GP doesn’t control it.
Let me know if I’m missing something 🙂February 15, 2020 at 12:05 am #1165896mackiecompany
So turning on 2 Line for address isn’t controlled by Generate Press.
It’s there by default on a new installation.
ScottFebruary 15, 2020 at 5:13 am #1166064DavidStaffCustomer Support
thats correct – if you have Address line 2 field enabled in Customizer > Woocommerce then it should be displayed at the Checkout. Woocommerce is responsible for this function, and GP uses their default templates.
This means some other plugin or code is interfering with that template.
Have you tried disabling other plugins / custom functions ?February 15, 2020 at 6:01 am #1166102mackiecompany
Your right there was a plugin effecting it.
It’s Checkout Field Editor for WooCommerce
2nd line is working now.
ScottFebruary 15, 2020 at 6:04 am #1166107DavidStaffCustomer SupportSeptember 7, 2020 at 7:51 am #1434098mackiecompany
Sorry forgot to close this.
ScottSeptember 7, 2020 at 8:46 am #1434167
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