[Resolved] change page header from prev version

[Ariana]

I have a header I need to change from before elements.

When I look for where I can change it in the customize I cannot see the image. If I upload new header it shows above menu and the old one below the menu also still shows.

When I edit the page it only shows the content below the header. There is nothing showing the current header in the customize area.

I deactivated elements but that did not change the issue.

I have watched elements videos but still cannot see how to access and change the existing page header below the menu.

Grateful for any insights

[Fernando]

Hi Ariana,

Are you referring to the image? If so, it may be added through custom code.

You may share admin credentials if you want, and we’ll try to take a quick look.

Please use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

[Ariana]

Thank you for the quick reply. I am not a coder so I do not think the header was added in custom code. I am sending login credentials below. The image was added years ago 2018 – I am not remembering how.

The website is small and switching to Elements is likely more complex than I have time for at the moment. There are headers on a few of the pages.

[Fernando]

I was somehow blocked when I tried to login: https://share.getcloudapp.com/llu7YBzQ

Can you check?

[Ariana]

see private info. I have created a new user.

[Fernando]

It seems to be coming from a plugin.

Go to Page Headers > All Page Headers > “Mary Magdalene Header”. I think it’s this one.

You can also try #1 here to test which plugin it’s from: https://docs.generatepress.com/article/debugging-tips/

[Ariana]

Thank you. I have been able to update headers.

[Fernando]

You’re welcome, Ariana!

[Author]

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