It says “activate,” so it must be deactivated. W3 Total Cache is an active plug-in, but there are no “empty cache” messages. Am I supposed to change something there too? Are you seeing two different layouts when you access it?
Thanks so much for your insight Tom. I deleted W3 Total Cache and installed another cache plug-in instead. It appears to be working now. And thanks for straightening out my widgets the other day too. Now both sites look right! You’re a gem!