- This topic has 16 replies, 2 voices, and was last updated 6 months ago by Ying.
September 19, 2022 at 8:26 am #2347619Patricia
I am making an online store with the template “decor” and I can’t make my product categories appear in the submenu of the main menu. The only ones that appear in the list are those of the examples.
Thank you in advance for your help.
PatriciaSeptember 19, 2022 at 11:45 am #2347774YingStaffCustomer Support
Can you go to appearance > menus > menu settings, and make sure the
Primary menubox has been ticked?
Let me know if this fix the issue.September 19, 2022 at 12:16 pm #2347798Patricia
Thank you for your answer. Unfortunately, yes. The primary menu box is already ticked..September 19, 2022 at 12:26 pm #2347805YingStaffCustomer Support
If so, can you make sure your product categories are added to the menu at appearance > menus?
If you can link me to your site, I can have a look for you.September 19, 2022 at 12:34 pm #2347810Patricia
It’s probably the problem, I don’t have it. And the site is not already online, only on my computer. I’ve made a screenshot.September 19, 2022 at 12:42 pm #2347822YingStaffCustomer Support
The screenshot isn’t a link, can you upload the screenshot to https://postimages.org/ and share the link?September 19, 2022 at 12:45 pm #2347823Patricia
is it okay like that ?
https://postimg.cc/8JDQf1CXSeptember 19, 2022 at 12:55 pm #2347838YingStaffCustomer Support
I only see one category added to the menu which is
verres a bougies, do you mean you can’t see this menu item on the front end?
https://www.screencast.com/t/yftQnAj48xbSeptember 19, 2022 at 1:12 pm #2347861Patricia
Exactly. I don’t know anymore how for this category “verres à bougie”. I suppose that I’ve directly changed an example category..
https://postimg.cc/MMxL9dV9September 19, 2022 at 1:19 pm #2347867YingStaffCustomer Support
I suppose that I’ve directly changed an example category..
You directly changed the example category?
If so, you should remove this one, and re-add the product category from the category list on the left.
Let me know!September 19, 2022 at 1:41 pm #2347876Patricia
I mean only for the category “verres à bougie”, I suppose I’ve changed directly the example category. This would explain why I could put it in the submenu. I have created a lot of other categories and they don’t appear in the list. That’s the problem.
https://postimg.cc/ygLTFHKySeptember 19, 2022 at 3:11 pm #2347912YingStaffCustomer Support
Make sure you open the
product categoriestab and click
View allto see all available product categories:
https://www.screencast.com/t/R155fUn8RVISeptember 20, 2022 at 6:10 am #2348371Patricia
Yes I did… But it doesn’t work as I show you yesterday on the screenshot. Only the example categories appear in the “view all” list.September 20, 2022 at 10:58 am #2348767YingStaffCustomer Support
I can’t read French, but I feel like the categories tab opened in your screenshot is the categories for posts, not the product categories.
Can you make sure the product categories option is ticked in the screen options?
https://www.screencast.com/t/lzFsKs5GsZ1RSeptember 20, 2022 at 11:34 am #2348808Patricia
Sorry, I can’t open the link
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