[Resolved] Categories

[Patricia]

Hello,
I am making an online store with the template “decor” and I can’t make my product categories appear in the submenu of the main menu. The only ones that appear in the list are those of the examples.
Thank you in advance for your help.
Patricia

[Ying]

Hi Patricia,

Can you go to appearance > menus > menu settings, and make sure the Primary menubox has been ticked?
https://www.screencast.com/t/RJgZHBo0sjYF

Let me know if this fix the issue.

[Patricia]

Hello Ying,
Thank you for your answer. Unfortunately, yes. The primary menu box is already ticked..

[Ying]

If so, can you make sure your product categories are added to the menu at appearance > menus?
https://www.screencast.com/t/iBYpOfvxleOd

If you can link me to your site, I can have a look for you.

[Patricia]

It’s probably the problem, I don’t have it. And the site is not already online, only on my computer. I’ve made a screenshot.

[Ying]

The screenshot isn’t a link, can you upload the screenshot to https://postimages.org/ and share the link?

[Patricia]

is it okay like that ?
https://postimg.cc/8JDQf1CX

[Ying]

I only see one category added to the menu which is verres a bougies, do you mean you can’t see this menu item on the front end?
https://www.screencast.com/t/yftQnAj48xb

[Patricia]

Exactly. I don’t know anymore how for this category “verres à bougie”. I suppose that I’ve directly changed an example category..
https://postimg.cc/MMxL9dV9

[Ying]

I suppose that I’ve directly changed an example category..

You directly changed the example category?

If so, you should remove this one, and re-add the product category from the category list on the left.

Let me know!

[Patricia]

I mean only for the category “verres à bougie”, I suppose I’ve changed directly the example category. This would explain why I could put it in the submenu. I have created a lot of other categories and they don’t appear in the list. That’s the problem.
https://postimg.cc/ygLTFHKy

[Ying]

Make sure you open the product categories tab and click View all to see all available product categories:
https://www.screencast.com/t/R155fUn8RVI

[Patricia]

Hello Ying,
Yes I did… But it doesn’t work as I show you yesterday on the screenshot. Only the example categories appear in the “view all” list.

[Ying]

I can’t read French, but I feel like the categories tab opened in your screenshot is the categories for posts, not the product categories.

Can you make sure the product categories option is ticked in the screen options?
https://www.screencast.com/t/lzFsKs5GsZ1R

[Patricia]

Sorry, I can’t open the link

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