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Can't upload images

9 replies · Started by Adrian on May 3, 2017

Viewing posts 1–10 of 10

Hi.

I'm start using GP and I got a little problem. I can't upload images like logo, header... The "select image" button just don't work.

I'm using WordPress v.4.7.4, GP 1.3.46 and GP Premium 1.2.96

Thanks in advance!

I actually ran into this on a site my wife is making. It's a WordPress bug: https://core.trac.wordpress.org/ticket/40207

There's a plugin fix in that ticket (needs to be manually uploaded), or you can just go to "Media > Add New" and drag your files in to upload them.

Thank you Leo and Tom for such quick response.

Maybe I didn't explain myself well, sorry. I can upload images in the dashboard, but not in the customisation mode.

Anyway, I downloaded the plugin, installed and clean browser... but I still have the same problem. In fact, I realised that the customisation doesn't work properly. Is not just that I can't use the 'select image' buttons when I try to customize...

For example, I try to change the layout to show separate contents, I save and publish. But nothing happens "in the real blog". I see the change in the customisation panel but if I reload that page (or if I open a new window to see how the blog looks) the changes aren't there.

Sorry for bothering you...

Not bothering at all. We are here to help :)

Are you using a caching plugin by any chance?

Able to provide a link to your site?

Hi Leo.

Thank you. I have WP Supercache installed but deactivated, as all the other plugins. The only one that is active is GP Premium.

My site is adrianmayor.com

Thank you again!

The changes still don't save even if the cache plugin deactivated? I think that's very likely the problem.

Can you try activate the plugin, clear the plugin cache, then try to make changes again? Thanks!

No changes. I activated the plugin, cleaned cache... Still doesn't work

Hi Tom.

Sure. I have sent a message via "Account Issue" with an admin profile for you. Feel free to do what you consider.

Thank you.

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