Search for: Log In Free Support [Resolved] Cant update Home › Forums › Support › Cant update This topic has 8 replies, 3 voices, and was last updated 1 year, 1 month ago by Leo. Viewing 9 posts - 1 through 9 (of 9 total) Author Posts November 23, 2019 at 6:55 am #1073855 Tarko When i try to update the theme, it shows that “cannot remove old theme and update” or “unauthorized, and after trying it crashes the site. What could be doing that? Now the site is ok, but if i try to update it goes like this -> https://pasteboard.co/II208P2.png November 23, 2019 at 7:56 am #1073904 TomLead Developer Lead Developer Hi there, This might help: https://docs.generatepress.com/article/updating-issues/#getting-an-unauthorized-message Let me know π Documentation: http://docs.generatepress.com/ Adding CSS: http://docs.generatepress.com/article/adding-css/ Ongoing Development: https://generatepress.com/ongoing-development November 23, 2019 at 9:04 am #1073992 Tarko Hi, i can update plugin, but not theme. Plugin is updated but now tryid to update theme it crashed again. November 23, 2019 at 9:08 am #1073995 LeoStaff Customer Support Are you updating the theme through the dashboard area? Are getting any error codes? Documentation: http://docs.generatepress.com/ Adding CSS: http://docs.generatepress.com/article/adding-css/ November 23, 2019 at 9:16 am #1074006 Tarko Yes, trough dashboard, it says “old theme cannot be removed”. November 23, 2019 at 9:22 am #1074009 Tarko I have one custom.php-file, could that be in conflict with theme? November 23, 2019 at 10:48 am #1074082 LeoStaff Customer Support It could be. Can you remove that temporarily? You can always just do a manual update by removing the theme and reupload the new version. All your settings will be saved. Documentation: http://docs.generatepress.com/ Adding CSS: http://docs.generatepress.com/article/adding-css/ November 30, 2019 at 10:56 pm #1087308 Tarko Hi, Manually updating does the same reaction. Page goes down. But ill guess ill try searching fault in that custom.php file there is.. Thank you! December 1, 2019 at 8:19 am #1088006 LeoStaff Customer Support No problem π Documentation: http://docs.generatepress.com/ Adding CSS: http://docs.generatepress.com/article/adding-css/ Author Posts Viewing 9 posts - 1 through 9 (of 9 total) You must be logged in to reply to this topic. Log In Username: Password: Keep me signed in Log In