- This topic has 5 replies, 2 voices, and was last updated 7 years, 2 months ago by Tom.
-
AuthorPosts
-
January 19, 2017 at 9:36 am #265823Miguel
Hi there!
I’m using GeneratePress 1.3.41 and GP Premium 1.2.92 and since some days ago I can’t modify some premium elements from the Customizer.
For example, I can’t modify typography nor copyright. And when modifying colors I have to save and refresh in order to visualize the changes in the customizer.
This same problem happens in all the sites I’m using this theme, under WordPress 4.7.1.
Deactivating all plugins has not helped.
January 19, 2017 at 9:45 am #265826MiguelSome extra information:
Despite I can modify typography settings, I can’t neither visualize the changes nor save them. If I go to another tab of the customizer, when coming back I see the original settings. Same happens in Copyright.
However, I’ve tried deactivating the typography add-on and it then let’s me change the body typography as usual.
In GP settings my license key is correctly set. And I think this is happening since WP 4.7.1 update.
January 19, 2017 at 10:27 am #265840MiguelI’d like to add that I’ve tried downgrading a site to WP 4.7 and WP 4.6.2 as well as GP 1.3.40 in a site with no other plugins activated. And it didn’t work. I think the problem might be in GP Premium plugin but I remember 1.3.92 working correctly.
January 19, 2017 at 10:31 am #265844TomLead DeveloperLead DeveloperHi there,
Using Chrome, right click in the Customizer area and click “Inspect”.
Open the “Console” tab, and then try making a change in the Customizer. Any red errors come up?
January 19, 2017 at 10:47 am #265848MiguelHi there Tom!
Thanks for your reply.
However, I remembered that my hosting (Siteground) made some changes into my htaccess recently in order to stop some bot attacks I was getting. So I tried to see where the problem was and it seems I found it.
It’s all working perfectly since I deleted
# Block Emtpy and Spoofed User-Agents #
RewriteCond %{HTTP_USER_AGENT} ^-?$
RewriteRule .* – [F]
# Block Requests with Empty Accept-Encoding #
#RewriteCond %{HTTP:Accept-Encoding} =””
#RewriteRule .* – [F]
# Block Request Method #
RewriteCond %{REQUEST_METHOD} ^(connect|debug|delete|move|options|put|trace|track) [NC]
RewriteRule .* – [F]
# Block Referrers #
RewriteCond %{HTTP_REFERER} ([a-z0-9]{2000}) [NC,OR]
RewriteCond %{HTTP_REFERER} (semalt.com|todaperfeita) [NC]
RewriteRule .* – [F]
# Block Double Slash
RedirectMatch 403 \/\/
# Block Bad Query Strings #
RewriteCond %{QUERY_STRING} ftp\: [NC,OR]
RewriteCond %{QUERY_STRING} http\: [NC,OR]
RewriteCond %{QUERY_STRING} https\: [NC]
RewriteRule .* – [F]
# Block Proxy Requests #
RewriteCond %{HTTP:VIA} !^$ [OR]
RewriteCond %{HTTP:FORWARDED} !^$ [OR]
RewriteCond %{HTTP:USERAGENT_VIA} !^$ [OR]
RewriteCond %{HTTP:X_FORWARDED_FOR} !^$ [OR]
RewriteCond %{HTTP:PROXY_CONNECTION} !^$ [OR]
RewriteCond %{HTTP:XPROXY_CONNECTION} !^$ [OR]
RewriteCond %{HTTP:HTTP_PC_REMOTE_ADDR} !^$ [OR]
RewriteCond %{HTTP:HTTP_CLIENT_IP} !^$
RewriteRule .* – [F]
# Bot Block End #but I have no idea why is this interfering with some Premium add-ons…
January 19, 2017 at 4:50 pm #265938TomLead DeveloperLead DeveloperI’m not sure, you would have to check the console log as I mentioned above for any specific errors being caused by that code.
The Customizer is driven by javascript, so maybe something in there is blocking it/breaking it. Not sure.
-
AuthorPosts
- You must be logged in to reply to this topic.