Archived topic
Cant update GP Premium
3 replies · Started by anabella on May 3, 2021
Hi,
I can't update GP Premium.
ERROR: An error occurred while updating GP Premium: Download failed. Unauthorized
I went to Appearance > Generatepress > Save > I get the "License activated" message. However, I still can't update the plugin.
This is a multilingual site, with a different domain for each language.
Could you please let me know how to proceed?
Thanks
Hi there,
When you activate your license key, it stores the URL you're activating from in our database so we can validate updates. If that URL doesn't match the URL you're updating from, it will output this message.
If you go into your account (https://generatepress.com/account) and click "View Licenses", then "Manage Sites", do you see the URL you're trying to update from?
Thank you so much, Tom!
You are right: the license was assigned to a different language (different URL). Now I was able to update the plugin from that URL, so all fixed.
Thanks a lot!
No problem! :)
